How to organise and modernise your legal support services - Parts 7 & 8


Read part 7 & 8 of the guide: How to Organise and Modernise Your Legal Support Services. What will the services be called? Can you assign SLAs to them? How can you give the team ownership? Find out in this guide

Parts 7 & 8: A service with internal customers (and purpose)

Setting up “pods of excellence” within your support services means people can feel proud of the specialist “service” they now offer to their internal customers (the lawyers). What will the services be called? Can you assign SLAs to them? How can you give the team ownership?

About BigHand Workflow Management

To provide the best client service while supporting your bottom line, it’s vital to ensure your teams are working efficiently and smartly. Ineffective and outdated methods of delegating tasks makes it easy for things to be overlooked, means your workforce isn’t properly optimised, your tasks aren’t being delivered on time, and your bottom line is suffering as a result. BigHand Workflow Management is a task management solution that lets you turn your tasks into fully auditable, digital workflow entries. You can create tasks from voice, email, electronic or paper-based requests – from document production requests to reprographics and travel bookings.

BigHand Workflow Management