Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice, the fastest way to communicate, to streamline processes, and empower your teams to work quickly, efficiently and accurately.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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March 28, 2018

Why? What’s wrong with the status quo

Knowing why your firm would benefit from organising and modernising your support functions is the ideal starting line. The race against your competitors comes in many forms, but being leaner and sharper could make a difference at the finish line. What benefits can you expect? What benefits can your customers expect?

Fixed fee in. Billable hour out. This is a trend that has been building (and continues to do so). Commoditisation of (some) legal services evolves in a similar vein. The growth of in-house counsel, and certainly the growth in their demands, brings additional pressure. Throwing more billable hours at a problem is no longer an option and understanding the true profitability of matters is under the microscope like never before.

These are not new insights, but what is new is that firms are tackling the issue from both sides. Yes, there is a critical need to expand BD operations, deeply embed your client relationships and to experiment with artificial lawyers, but the overall service delivery needs to be lean and it needs to be quick. In a competitive world, examining all the aspects of the value chain can generate very real benefits. “Marginal gains” is not a new phrase, but it is a helpful one and something an increasing number of “non-legal” hires are bringing to the operational side of legal services.

By looking at, understanding and modernising your legal support there are realistic and achievable benefits available for your firm today. If you are not currently doing it in some way, it is worth noting that many of your competitors already have.

The basic view would be that the more a piece of work is valued by your customer, the more valuable resource you should place on that work. If customers don’t value scanning and photocopying, spend as little (money and time) as possible getting those tasks done (or get them removed entirely from the process).

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