Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice, the fastest way to communicate, to streamline processes, and empower your teams to work quickly, efficiently and accurately.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Prepare stronger pitches that win new business.

Enable business development and marketing teams to quickly build brand-compliant tenders and pitch documentation that give you an edge in today’s increasingly competitive market.

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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April 15, 2019

Muckle LLP targets strategic shift towards true operational excellence

Award-winning national law firm, Muckle LLP have invested extensively in BigHand’s portfolio of technology solutions as part of a strategic shift towards an operationally optimised support function and a culture of true financial control.

The firm have chosen to invest in three of BigHand’s solutions; BigHand SmartNote to automate the production and storage of routine documents, BigHand Now for task delegation and management, and BigHand Evaluate for matter planning and pricing. By adopting three solutions at the same time the firm will gain a holistic view of the current state-of-play across the entire organisation.

For Muckle, the investment is part of a larger business project to streamline administrative processes and optimise client service delivery. Historically, there was a lack of visibility of how work was delegated or moved around the firm, as well as how tasks were progressing. Low-level administrative work was often performed by fee earners, or highly skilled PA resource.

With the introduction of BigHand Now, Muckle will have the information and insight required to make informed decisions about support ratios and team structures ensuring the right work goes to the right resource, at the right time and cost to the business. Muckle will gain full visibility of all tasks by viewing and tracking work in one centralised list, as well as having access to various reports based on task distribution, performance, or work type turnaround.

In line with the firm’s goal of optimising the legal support function, Muckle wanted a way to remove some of the high-volume low-value transcription work generated by processing file, attendance and telephone notes. They plan to use BigHand SmartNote, to automate these tasks freeing up time to focus on more value-add work. Using the technology’s integration with the firm’s document management system, iManage, finished documents are automatically saved in the correct location.

Implementing BigHand Evaluate will provide the firm with a solution to plan, manage and monitor all matters from not only a financial and regulatory view, but also from a client perspective. BigHand Evaluate will work to increase the firm’s financial recovery by building on its profitability, insight and thinking in regard to pricing. The software surfaces key financial information to allow the progress of matters to be tracked against budget throughout the lifecycle of a matter.

Dan Speed, UK Managing Director at BigHand said, “At BigHand we help law firms understand and transform their approach to pricing, while also automating and streamlining elements of their back office. In an increasingly challenging legal landscape, our applications directly address profitability while making the life of professionals and support staff that little bit easier. It is fantastic that award-winning firms like Muckle have identified this value and are building multiple BigHand tools into their technology infrastructure.”

Andrew Black, Director of IT at Muckle comments; “As a firm, we pride ourselves on being ahead of the curve in our adoption of technology. We saw the value in adopting all three products together straight way. The operational support side of our business is intrinsically linked to our matter planning – something we will be able to assess from a holistic view with the help of the new technology. BigHand have become a trusted partner whose solutions will not only ensure we maintain the highest levels of client service delivery, but will also help us to secure a competitive edge in the market when pricing our legal work. With increasing pressure from clients to do more for less, BigHand’s technology will act as the building block we need to future-proof the firm and gain an advantage in the market.”