National law firm Browne Jacobson LLP prides itself for its straightforward advice and exceptional client service.
Having been a long-standing customer of BigHand’s digital dictation and advanced speech recognition solutions, the firm is now working with BigHand to prepare its business for the future in a sustainable and efficient manner.
As part of an operational efficiency drive, Browne Jacobson is implementing BigHand’s task delegation tool, BigHand Workflow Management, and its task management module, BigHand Capacity Manager. These deployments:
- remove paper-based processes;
- increase the visibility of tasks across teams;
- improve the prioritisation and allocation of work, and;
- mitigate operational risk.
Karen Walker, Head of Business Operations, Browne Jacobson, says: “We recognised that there were better ways of working; that we could open up our resource pool beyond their physical office location; and that with the right data and insight we could understand our internal processes far better to make them leaner and more effective. Moreover, we wanted to automate our processes to ensure they could be audited (as well as compliant) and make us as efficient as possible.
"We chose BigHand Workflow Management and BigHand Capacity Manager to help us achieve these objectives.”
BigHand Workflow Management allows firms to create tasks as fully auditable, digital workflow entries from voice, email, electronic or paper-based requests. By completing a pre-configured digital form and attaching any accompanying files, Browne Jacobson are able to create tasks quickly and easily, which can then be prioritised according to their urgency and importance, and assigned to a specific team or team member for processing and monitored through to completion.
In parallel, BigHand Capacity Manager will allow for the real-time, dynamic scheduling and allocation of tasks based upon the capacity available within the centralised team.
Karen adds: “The combination of BigHand Workflow Management and BigHand Capacity Manager will help us to plan optimum staffing levels at all times, reassigning staff across our offices when business needs arise and making sure that the right staff are doing the right tasks, at a managed cost to the business.”
