BigHand Report Reaction – Centralized Support Does Not Mean Less Support…It Often Means More

As seen on: Integreon

As more law firms seek improved utilization of resources without disrupting client delivery, the models are evolving.  As Big Hand’s recent “Evolving Support Structure Best Practices Now and in the Future” Report Four details, 39% of firms will be increasing lawyer to legal secretary ratios.  This increase has given rise to ARC’s (Administrative Resource Centers), which move repetitive, non-client tasks to centralized resource hubs where this work can be accomplished and intentionally made more efficient.

A key to  these efficiencies is  streamlining workflow and establishing new processes which allow for automation.  Many law firms embraced these principles in building support teams, but often lack the metrics to drive true utilization without the help of outsourced partners like Integreon, who focus solely on operational workflow efficiencies.  Additionally, resource flexibility is very difficult to achieve at many firms.

Direct support between lawyers and support functions has grown significantly during and since COVID.  40-65% of task received by Integreon legal support services come from Associates and Partners without intervention from other support team members.  Streamlining this support through task driven inputs results in clear instructions, direct issue resolution and preference considerations which achieves ongoing successes.

The skill building needed to increase utilization of support teams is critical, as outlined in BigHand’s findings.  This factor is more critical now than ever with Generative AI, Copilot and Prompt Engineering being skills required to navigate these eventually pervasive tools.  Committing to foster these skill enhancements is costly and difficult to execute being that the technology is rapidly changing and the use cases for such skills increase daily.

Ultimately, the approaches firms take to achieve ideal support staff utilization are to be recognized and applauded.  Each step builds stronger firms.  As BigHand’s report points out, the process of centralizing and balancing support teams can be accelerated even further by combining  workflow technology and expert resourcing, tech enablement and workflows from Integreon to achieve even faster results.

About BigHand Workflow Management

To provide the best client service while supporting your bottom line, it’s vital to ensure your teams are working efficiently and smartly. Ineffective and outdated methods of delegating tasks makes it easy for things to be overlooked, means your workforce isn’t properly optimised, your tasks aren’t being delivered on time, and your bottom line is suffering as a result. BigHand Workflow Management is a task management solution that lets you turn your tasks into fully auditable, digital workflow entries. You can create tasks from voice, email, electronic or paper-based requests – from document production requests to reprographics and travel bookings.

BigHand Workflow Management