Breakout Sessions

11:40 am - 12:30 pm
Room 4

Gather insights from BigHand Document Creation clients as they delve into the core principles of effective legal document creation, why they selected BigHand and how it has benefitted their firm and their clients.

Client Speakers:

   Gavin Curtis, Head of IT, Town Legal

   Sue McNulty, IT Training Manager, JMW

   Clare Winzar, IT Trainer, Norton Rose Fulbright

BigHand Host:  

   Tony Bleasdale, Managing Director, Document & Business Productivity and APAC

1:30 am - 2:20 pm
Room 1

Discover how data-driven approaches can elevate your legal support services in our client panel discussion. Gain insights from industry leaders on leveraging data to enhance efficiency and deliver greater value to your lawyers and clients.

Client Speakers:

   Simone LeBaigue, IT Services Manager, Roythornes

   Nicola Paffard, Head of Legal Process Improvement, Cripps

   Claire Phillips, Head of Client Services, Charles Russell Speechlys

BigHand Host:  

   Ben Jennings, Global Director, Workflow Management

2:30 pm - 3:20 pm 
Room 3

Hear from BigHand clients on how they have utilised our financial solutions to empower their people to using technology & data to maximise profitability and foster a culture of financial awareness & agility.

Client Speakers:

   Danny Costello, Financial Systems Lead, Matheson

   David Walsh, Head of Consultancy and Projects, Arthur Cox

   Charlotte Hale, Project Specialist, Macfarlanes

BigHand Host:  

   Rob Stote, Chief Product Officer

2:30 pm - 3:20 pm
Room 2

Gain diverse perspectives on work allocation in a client panel session, exploring viewpoints from a resource manager, an associate, and a partner, all of which use BigHand Resource Management. Delve into their experiences and the value it brings unique to them.

Client Speakers:

   Jonathan Hobbs, Partner, Womble Bond Dickinson

   Fran Perry, Resource Manager, Womble Bond Dickinson

  Casandra Dimala, Associate, Womble Bond Dickinson

BigHand Presenter:  

   David Jones, Business Development Director

11:40 am - 12:30 pm
Room 3

The panellists will explore the nuances of financial performance metrics in law firms, dissecting traditional measures to unveil insightful perspectives and redefine success criteria for sustainable growth and client-centricity.

Speakers:

  James Markham, Consulting Director, Markham Consulting

  Greg Jackson, Law Firm Strategist and Consultant, PWC

  Georgina Thorpe, Head of Pricing, Herbert Smith Freehills

BigHand Host:  

   Eric Wangler, President, Global Legal Market

11:40 am - 12:30 pm
Room 1

The experts will review the dynamics of running support services in a law firm, balancing rising salaries, value demonstration, and demand alignment in an expert discussion. Gain insights into effective strategies for maintaining equilibrium and driving sustainable growth.

Speakers:

  Sandie Craciun, Director, Konsept Services

  Justin North, Consultant, Pickering Pearce

   Sue Kingdon, Head of Operations, Dentons

BigHand Host:

  Lisa Maguire, Head of Product Marketing

1:30 pm - 2:20 pm
Room 4

The panellists will explore the essence of legal document creation, questioning prevalent distractions resulting in the important basics being overlooked. They will explore how refocusing on fundamental principles can elevate your firms performance, client relationships and market reputation.

Speakers:

  Ivan Packer, Head of Discovery and Transformation, Agilico

   Kerri Dearing, VP of International, NetDocuments

  Catherine Bamford, CEO and Founder, BamLegal

  Natasha Curtis, Knowledge Lawyer, Mourant

BigHand Host:  

   Tony Bleasdale, Managing Director, Document & Business Productivity and APAC

1:30 pm - 2:20 pm
Room 2

The experts will delve into the intricacies of lawyer retention, utilisation, salary dynamics, and market demand in an open discussion. Gain insights and strategies for bridging gaps and optimising workforce management in the legal industry.

Speakers:

   Kevin Hogarth, Principal Consultant, PSFI

  Camilla Jagger, Head of Operations, DLA Piper

  Janice D'Costa, Legal Operations Manager, Meta

BigHand Host:  

   Matt Davis, Global Director, Revenue Operations

3:50 pm - 4:40 pm
Room 2

Join our interactive workshop to explore actionable strategies for fostering a culture of change within your organisation. Learn practical techniques for implementing tactical transformations that drive innovation, adaptability, and long-term success.

Speakers:

  Christopher Ryan, Chief Growth Officer, Harbor

BigHand Host:  

   Duska Frink, Global Director, Solutions Management

11:40 am - 12:30 pm
Room 2

Learn the efficiency gains and value of legal resource management first-hand in our product demo session. Discover how our platform streamlines work allocation, enhances lawyer development, improves lawyer utilisation and provides data for client transparency.

BigHand Speakers:

   Alex Tring, Director of Operations, Resource Management

   Vanessa Jerrom, Senior Lead Consultant, Resource Management

1:30 pm - 2:20 pm
Room 3

Join this demo to see the power of data-driven insights in optimising financial performance, demonstrating its role in minimising write-offs and enhancing cash flow management.

BigHand Speakers:

   Brian Taaffe, Director, Product Strategy

   Rod Wittenberg, Senior Vice President, Financial Productivity, North America

2:30 pm - 3:20 pm
Room 1

Experience the power of streamlined workflow management for your support teams in this product demo session. Explore how our platform optimises people & processes, boosts productivity, drives collaboration and provides you with operational data and insights.

BigHand Speaker:

   Duska Frink, Global Director, Solutions Management

   Niki Kariappa, Commercial Product Manager

2:30 pm - 3:20 pm
Room 5

Join our Workflow User Group Board (Dawn Turner - Clyde & Co, Sue Kingdon - Dentons, Laurie Postlethwaite - Shakespeare Martineau) for an interactive discussion on how law firms are approaching the centralization of support services using BigHand Workflow Management technology.

Speakers:

 Sue Kingdon, Head of Operations, Dentons

 Dawn Turner, Director of Workplace Services, Clyde & Co

   Laurie Postlethwaite, Group Continuous Process Improvement Manager, Shakespeare Martineau

BigHand Presenter:

   Lisa Maguire, Head of Product Marketing

3:50 pm - 4:40 pm 
Room 4

See the efficiency gains and organisation brought by our document creation and metadata management tools. Join our product demo to see how these features streamline processes and enhance document integrity.

BigHand Speakers:

   Maria Clancy, Solutions Manager

   Owen Thomas, Principal Consultant

3:50 pm - 4:40 pm
Room 3

Our experts will deliver a live demonstration of the latest version of Matter Pricing, and how it can easily revolutionise your cost estimation and budget management, for enhanced profits and client transparency.

BigHand Speakers:

   George Egford, Solutions Manager, Financial Productivity

   Rod Wittenberg, Senior Vice President – Financial Productivity, North America

3:50 pm - 4:40 pm
Room 1

Speakers:

 Bruce Kelly, Resource Manager, Addleshaw Goddard

 Ann Grewar, Partner, Addleshaw Goddard

   Katherine Rathbone, Head of HR, Addleshaw Goddard

   Lindsey Kelly, HR Manager, Addleshaw Goddard

BigHand Speaker:

  Vanessa Jerrom, Senior Lead Consultant, Resource Management

3:50 pm - 4:40 pm
Room 5

Speakers:

   Charles Michalowski-Cummings, Director, PWC

   Greg Jackson, Law Firm Strategist and Consultant, PWC

   Bri McCrory, Chief Marketing Officer, BigHand

Chair:  

   Chris Bull, Edge International, Global Consultancy to the Legal Profession