Revisit the Breakout Sessions from

2:30 - 3:20 pm
Room 1

Join us for an interactive discussion with three vastly experienced peers from the legal industry. We will be taking a look at the landscape of the legal world and the operational challenges that law firms are facing. Pulling on data found in the latest BigHand market research, we will be discussing the ever-changing expectations from staff, senior management and clients around hybrid working, how law firms are reshaping their support structures to ensure maximum efficiency (with insights on current structures and future structures), and how to keep staff motivated, productive and engaged in a highly competitive market.

Client Speakers:
Dawn Turner, Director of Workplace Services & Legal Support, Clyde & Co

Maggie Shen, Head of Operations, Woodfines

Debbie Scott, Head of Support Services, Eversheds

Miranda Pammenter, Director of Premises and Operations, Michelmores

BigHand Host:  
Tom Chevous, Customer Success Manager for Workflow

11:40 am - 12:30 pm
Room 1

Getting simple processes done right can be game changing for a firm's reputation and client satisfaction but is often overlooked. Join our expert panel of legal document creation superstars for case studies, insights and practical tips to help you elevate your legal document creation process. Whether you're looking to improve quality, efficiency, or compliance of your documents, this session will equip you with the knowledge and tools to excel in the evolving world of legal document creation.

Client Speakers:
Nick Long, IT Business Manager, Clarke Willmott

Lee Davey, Deputy Head of Technology and Operations, Burges Salmon

Michael Greig, Application Delivery Manger, Charles Russell Speechlys

BigHand Host:
Tony Bleasdale, Managing Director, Document & Business Productivity and APAC

1:30 - 2:20 pm 
Room 3

In an environment of rising costs and reducing demand, firms are looking to technology to improve operational efficiency and profitability. Join our panel discussion to hear first-hand how other firms are leaning on technology as part of their strategy to improve working capital and reduce profit leakage, increase financial data visibility within their firm, and respond to client demand for transparency and sensitivity to pricing structures.

Client Speakers:
Magda Kosior-Molloy, Chief Operating and Financial Officer, Holman Webb

Gurveer Virdi, Partner and Finance Director, Leigh Day

Steve Rowan, Chief Financial Officer, RPC

BigHand Host:
George Egford, Solutions Manager

11:40 am - 12:30 pm
Room 3

Partner panel session, focusing on the value and experience of introducing structure, process and technology around resource management and the allocation of work to lawyers, from law firm Partners who have been through the journey.

Our conversation will cover the main challenges and drivers which have led to introducing a structured approach to legal resource management, the experience of a transformation and change management endeavour to embed a new approach, the key value and benefits that have been felt as a result, the role of data and technology, and how resource management has supported their firms through a changing landscape in legal.

Client Speakers
Sarah Day, Partner – Finance, Projects & Restructuring UK Group Head, DLA Piper

  Simon Beddow, Partner - European Leader, Corporate and Finance Transactions Department, Bryan Cave Leighton Paisner

Hammad Akhtar, Global Head of Transaction Services, Pinsent Masons

BigHand Host:
Alex Tring, Global Head Consulting, Resource Management

11:40 am - 12:30 pm
Room 2

At every stage of the matter lifecycle, the right people, processes and technology have the power to enhance and accelerate the work you do, to help you win customers, retain staff, and maintain profitability. Join BigHanders Matt Dobson and Chloe Portman as they discuss how law firms can increase their win rate in a challenging economic climate by making essential improvements to their pitching and pricing processes.

BigHand Hosts:
  Matt Dobson, Sales Director

Chloe Portman, Strategic Account Director

1:30 - 2:20 pm
Room 2

At every stage of the matter lifecycle, the right people, processes and technology have the power to enhance and accelerate the work you do, to help you win customers, retain staff, and maintain profitability. Join BigHanders Eric Wangler and David Jones as they talk through how law firms can deliver high-quality legal and administrative work, while strengthening client relationships and employee engagement.

BigHand Hosts:
Eric Wangler, President, US & Canada 

David Jones, Business Development Director

2:30 - 3:20 pm
Room 2

At every stage of the matter lifecycle, the right people, processes and technology have the power to enhance and accelerate the work you do, to help you win customers, retain staff, and maintain profitability. Join BigHanders George Egford and Matt Davis as they discuss the how to increase profits while keeping your clients happy through better utilization, transparency and data.

BigHand Hosts:
George Egford, Solutions Manager

Matt Davis, Global Director - Revenue Operations

3:50 - 4:40 pm
Room 2

At every stage of the matter lifecycle, the right people, processes and technology have the power to enhance and accelerate the work you do, to help you win customers, retain staff, and maintain profitability. Join BigHanders Rob Stote and Bob Brown as they look at how data collected across the matter lifecycle can help law firms to make intelligent resourcing, financial and strategic business decisions.

BigHand Hosts:
Rob Stote, Chief Product Officer

Bob Brown, Product Manager

2:30 - 3:20 pm
Room 4

Legal professionals are increasingly turning to Business Intelligence (BI) technology to gain a competitive edge, make informed decisions, and enhance their client relationships through access to accurate, real-time financial data. This session delves into how BigHand BI empowers users to improve cash flow and profitability with immediate financial insight. In this session we'll go over the roadmap and give you a tour, answering all your questions.

BigHand Host:
Tom Hobart, Director of Implementations and Support

Rob Stote, Chief Product Officer

1:30 - 2:20 pm
Room 1

Producing professional, compliant, on-brand legal documents can be time-consuming and frustrating, particularly for those without advanced skills in MS Office. This is a basic but critical process that should be managed by technology. Join this session to see BigHand Document Creation in action and hear how our customers have harnessed it to drive efficiencies freeing up both their lawyers and support staffs time to focus on higher-value, profit-generating tasks.

BigHand Host:
Maria Clancy, Solutions Manager

Erica Choy, Product Marketing Coordinator

3:50 - 4:40 pm 
Room 3

As the legal landscape continues to face declining demand from increasingly price-sensitive clients, law firms are experiencing a transformative shift towards investing in technology to drive accurate budgeting and pricing strategies to deliver value to their clients. In this session, the BigHanders will cover what is driving the decline in demand, how firms are responding and how BigHand Matter Pricing can support firms through this shift.

BigHand Host:
Jack Heron, Product Manager - Matter Pricing

Priscilla Augustin, Product Marketing Executive

2:30 - 3:20 pm
Room 3

Join this session to learn more about how BigHand Resource Management technology is helping law firms hit utilisation rates, DEI agendas and identify growth and development opportunities for associates resulting in greater retention. Additionally, hear from resourcing expert Alex Trodd, and client speaker Tybee van Tienen, Resource Manager & Project Coordinator at HFW, on their top tips in using the technology as an allocator of work. Alex will also provide some advice covering successful implementation and how to ensure high engagement and adoption with BigHand Resource Management.

Client Speaker:
Tybee Van Tienen, Resource Manager & Project Coordinator, HFW

BigHand Host:
Alex Trodd, Senior Lead Consultant

3:50 - 4:40 pm
Room 1

Lawyers should not be doing their own admin if firms want to achieve their utilisation rates. Equally, support Teams are often too busy, deadlines are often tight, and expectations are always high. BigHand Workflow Management enables support teams to be efficient and effective. Lawyers can allocate work easily (regardless of location) and heads of operations can make informed decisions about the optimal team to support lawyers and clients. In this session, we’ll showcase our Workflow technology, the benefits it is delivering to firms and discuss common challenges to give you real world insight from one of our clients. Joining us to share their case study will be, Laurie Banks, Central Services Manager, Shakespeare Martineau.

Client Speakers:
Laurie Banks, Central Services Manager, Shakespeare Martineau

BigHand Host:  
Ben Jennings, Commercial Product Director

Liz Taft, Strategic Business Development Manager - Workflow Management

3:50 - 4:40 pm
Room 3

Client Speakers:
James Temple, Chief Operating Officer, Seddons

BigHand Host:
Chris White, Strategic Technology Advisor, CIO and NED

3:50 - 4:40 pm
Room 4