Agenda

BigHand Update and Keynote Speaker

Ellis Watson

Workflow Management Track

Workflow Management Product Showcase

Get an exclusive look at BigHand Workflow Management and its latest features, including the API intergrations. Discover how our technology can streamline task delegation, improve support staff resource allocation, and provide visibility across your support function, ensuring the right work is handled by the right resource, at the right cost.

BigHand Hosts:

Duska Frink Global Director - Solutions Management Solutions, BigHand

Niki Kariappa Commercial Product Manager, BigHand

Resource Management Track

Expert Panel
Proving the ROI: The Business Case for Resource Management

Join our expert panel as they explore the evolving world of law firm resourcing—covering everything from balancing capacity and demand to improving utilisation, engagement, and profitability. Hear views on who should own resourcing, the risks of lacking a long-term strategy, and why it matters for firms of all sizes.
This isn’t just about technology—it’s about the people, processes, and mindset shifts needed to drive smarter decisions and future-proof your firm. If you're looking to improve performance and build a more strategic approach to resourcing, this is a must-attend session.

External Speakers:

Greg Jackson Director, PwC

Laura Seiler Director of Talent & Reward, Norton Rose Fulbright

Mark Higgs Chief Operating Officer, UK & Ireland, Freshfields

BigHand Host:

Dave Cook Global Director - Resource Management, BigHand

Finance Track

Business Intelligence Product Showcase

Explore how BigHand Business Intelligence empowers your firm to drive strategic decisions with data. In this live product demo, we’ll showcase the latest cloud release—including powerful self-serve capabilities—and demonstrate how interactive dashboards reveal key trends in billing, collections, profitability, staff utilisation, and matter performance across clients, practice groups, and more. We’ll also walk you through the ROI calculator to highlight the financial benefits BigHand BI can deliver for your firm.

BigHand Hosts:

Rob Stote Chief Product Officer, BigHand

Lisa Maguire Head of Product Marketing, BigHand

Documents Track

Document Creation and Metadata Management Product Showcase

Join us for a live demo of the latest version of BigHand Document Creation and see how it helps law firms create flawless, brand-consistent documents faster than ever. Explore powerful new features, including integrated Document Comparison Tools and how our solution will work seamlessly with Copilot. Discover how easy it is to format, style, and manage templates - enhancing client satisfaction, optimising your team’s time, and streamlining the entire document creation process for maximum efficiency tools enhance client satisfaction, optimise your teams time, and streamline document creation for maximum efficiency.

BigHand Hosts:

Maria Clancy Senior Solutions Manager, BigHand

Owen Thomas Principal Consultant, BigHand

Breakout Sessions

Workflow Management Track

Expert Panel
The Business Case for Change – Why Law Firms Must Rethink Legal Support Services Now

Data shows that law firm leaders understand the need for a long-term support staff strategy - but few are acting with urgency. As traditional roles disappear and retirements loom, short-term cost-cutting continues to undermine long-term value. Our expert panel will explore why this issue lacks strategic airtime and what those who recognise the risks and opportunities can do to drive change.

External Speaker:

Anneli Douglas Director of Legal Operations, Carpmaels & Ransford

Kirsty Pappin Founder & Director, Aries Legal Practice Management

Nicky Lloyd Chief Operating Officer, Streathers

BigHand Host:

Nicola Paffard Customer Success Manager, BigHand

Resource Management Track

Resource Management Product Showcase

Join us for a live product demo of BigHand’s latest Resource Management release, featuring powerful new end-to-end in-system resourcing capabilities. For those already using our solution, we’ll showcase the latest feature enhancements and improvements. We’ll also demonstrate our ROI calculator in action, so you can clearly see the potential impact and value for your firm.

BigHand Hosts:

Alex Robertson Senior Lead Consultant, BigHand

Oli Langley Product Marketing Executive, BigHand

Finance Track

Client Panel
Redefining Matter Pricing: Profitability, Transparency, Flexible Models and Pricing Ownership

As client demands for transparency and flexible pricing grow - and annual price hikes become unsustainable - law firms are rethinking how to price-for-profit while still meeting client expectations, all while the billable hour remains firmly in place.
Join our client panel to explore how firms are adopting a strategic, profitability-first mindset, developing AFAs that work for both sides, and using technology to enable smarter, data-driven pricing. We’ll also discuss who should own pricing and the different approaches firms are taking to embed it across the business.

External Speakers:

Amanda Hewitt Pricing Manager, Arthur Cox

Preston Gordon Global Lead, Legal Pricing & LPM Initiatives, Mayer Brown

BigHand Hosts:

Brian Taaffe Senior Director, Platform & Data Strategy, BigHand

Documents Track

The Big Switch: A Practical Session on How to Switch to BigHand Document Creation

Thinking about switching to BigHand Document Creation - step right in, like so many other firms right now! This practical session will guide you through every step of the transition - whether you're moving from a self-built tool or a competitor product - with expert insights from the team who’ve done it all before. We'll also explore wider industry challenges around switching tech providers, including managing risk, ensuring continuity, and securing stakeholder buy-in, so you leave equipped with the knowledge to make a smooth and successful switch.

BigHand Hosts:

Bilal Hussain Product Marketing Executive, BigHand

Ben Archer Lead Onboarding Project Consultant, BigHand

Breakout Sessions

Workflow Management Track

Client Panel
Legal Support in 2030: Is Your Firm Ready?

Legal support services are never going to stand still. Finding the right balance of skill/value & cost against a backdrop of a reducing pool of the profession that was 'legal secretary' - firms need to put long-term strategies and tools in place. The increasing pressure to enhance efficiency, optimise costs, and retain top talent, requires firms to embrace data-driven decision-making or risk firm-wide disruption. Join our client panel to explore how leading firms are leveraging data to transform support services and drive greater value for lawyers and clients.
Uncover:

• The different approaches to driving optimal success from your support functions
• How firms have transformed the way they deliver support
• The benefits of BigHand Workflow technology to law firms and their customers
• Data-backed predictions for the future, driven by five years of industry research
• The impact of doing nothing—and the strategic moves firms must make now to stay ahead

External Speakers:

Miranda Pammenter Director of Premises and Operations, Michelmores

Stephen Hepplestall Business Change Manager, Weightmans

Tara Layman Head of PA & Administrative Services, Pinsent Masons

BigHand Host:

Ben Jennings Global Director - Workflow Management, BigHand

Resource Management Track

Client Panel
Resource Management Unlocked: The value, the process and the lessons learned

Join our BigHand Resource Management client panel as they share how improved visibility and planning have boosted lawyer utilisation, enhanced staff retention, supported profit growth, and elevated client service. Hear from a range of firms how access to real-time data and insights has enabled smarter resourcing decisions and delivered tangible business impact.
Key takeaways:

• The critical first steps when formalising resource management
• The tangible benefits effective resource management has on a firm
• The impact of structured processes, people, and technology
• Practical advice and lessons learned for firms considering change

External Speakers:

Dipa Patel Senior Resource Manager, RPC

Sarah Felger Chief Strategy Officer, Womble Bond Dickinson

Wendy Tomlinson Chief People Officer, Taylor Wessing

BigHand Host:

Alex Tring Director of Operations and Resource Management Specialist, BigHand

Finance Track

Client Panel
Beyond the Numbers: Turning Business Intelligence into Profitability

Having access to financial and operational data is one thing - leveraging it for real business impact is another. Join our BigHand Business Intelligence client panel to hear how leading law firms are using advanced insights to drive profitability, improve decision-making, and create a culture of financial accountability.
Discover how they’re reducing debtor days, accelerating cash collections, and streamlining billing, with different approaches delivering value across all levels of the firm. Panellists will also share the most impactful elements of the solution and their top tips for firms looking to implement it effectively.

External Speakers:

Ed Aguero CFO, Cole, Scott & Kissane

Gavin Hogg Head of Finance, Bristows

Jessica Pavlik Chief Strategy Officer, Berger Singerman

BigHand Host:

Rod Wittenberg Senior Vice President – Financial Productivity, North America Sales, BigHand

IT Track

BigHand Product Roadmaps, APIs & Data Platform Overview

This session is designed for IT-focused roles and offers a comprehensive look at the product roadmaps for BigHand Workflow, Document Creation, Resource Management, Business Intelligence, and Matter Pricing. It will also include a review of BigHand’s evolving data and analytics platform, showcasing how firms can turn insights into action. Plus, a review of our API’s & examples of how law firms are using these to drive increased value and output from BigHand technology.

BigHand Hosts:

Tricia Holst Senior Director of Product Management, BigHand

Brian Taaffe Senior Director, Platform & Data Strategy, BigHand

Breakout Sessions

Networking

Workflow Management User Group
Training, Teams & Transformation: How firms’ use of Workflow Management has evolved over time

As BigHand celebrates it’s 30th birthday, join our board of Workflow Management customers as they lead an interactive discussion on how firms’ use of the tool has changed from initial implementation to now – and what you think the future has in store. Learn tips & tricks from your peers and share your own successes and learnings on how you’ve evolved your solution, including:

• Expansion into new teams and roles
• Enhancement of training and adoption programmes
• Changing work types and workflows
• Adoption of new features

This session is only open to customers of WM plus/advanced tier. To reserve your spot for this session click here.

Workshop

Mastering Change: A Strategic Approach to Law Firm Transformation

In this interactive workshop, you’ll explore the key principles of driving successful technology adoption in law firms - from securing leadership buy-in to navigating cultural shifts. You'll also examine the risks of poor change management, such as stalled projects, low morale, and missed opportunities for innovation. Walk away with practical tools and insights to lead sustainable transformation and ensure your tech investments deliver lasting value.

External Speakers:

Dan Safran President/CEO, Unbiased Consulting

Stephen Brown Managing Director, Lights-On Consulting

BigHand Host:

Duska Frink Global Director - Solutions Management Solutions, BigHand

Finance Track

Expert Panel
Beyond the Billable Hour: New Strategies for Law Firm Profitability

Despite steady revenue growth, stable profitability, and yearly rate increases, law firms are paying closer attention to financial performance than ever before. With rising operational costs, growing client demands for transparency, and increasing pressure to meet partner PEP expectations, firms are being pushed to operate more like businesses. Join our expert panel to explore what’s driving this shift, how firms are responding, and why understanding the financial big picture as well as the detail is essential for future success.

External Speakers:

Elena Folkes Founder, Beacon Collective

Kate Stanfield Chief Knowledge and Innovation Officer, Collas Crill

Nick Patterson Head of Finance, Bedell Cristin

BigHand Host:

Eric Wangler President Global Legal Market, BigHand

Documents Track

Client Panel
Mastering Document Creation: Insights, Tips & Takeaways direct from Law Firms

In this client panel session on BigHand Document Creation, you’ll hear firsthand from leading law firms on how they've navigated the journey - from selecting the solution and rolling it out, to effectively managing it day-to-day. With the rapid acceleration of legal innovation, getting the basics right is more important than ever, and our panelists will share the real-world benefits they’ve seen, the practical tips they’ve picked up, and the lessons learned along the way. Expect an honest discussion on change management, user adoption, and how to align document creation with broader firm efficiency goals.

External Speakers:

Andrea Bowyer Document Productivity Specialist, Norton Rose Fulbright

Gary Damon Technical Operations Manager, Travers Smith

Nick Wright IT Manager, Simkins

BigHand Host:

Matt Dobson Sales Director, BigHand