From back-office enforcers to innovation drivers at the heart of business transformation, the evolving role of the chief operating officer (COO) is enabling law firms to thrive in an increasingly competitive landscape.

What you will learn:

• How technology is bridging the lawyer vs non-lawyer divide

• How COOs are key to creating a "one-stop shop" firm

• Why your firm must adapt its business model to stay relevant

• How to overcome internal resistance to innovation