The latest legal support staff market research findings, from over 800 Operations, HR, Support Staff Management and Practice Group Leader roles in firms of 50+ lawyers in North America and the UK.

This report outlines how to future proof legal services delivery with an efficient hybrid support structure, including:

The shift to hybrid working and evolving support structures
Fierce competition for support staff and the resulting talent concerns
How the reliance on manual task delegation is impacting efficiency
Equitable access to tasks and development opportunities across support teams

Law firms have known about the support service attrition time bomb for years, but resignations have risen even more dramatically over the last 12 months. With pressure on profitability growing, are current support models jeopardizing performance? As support staff skills gaps continue to evolve, law firms must understand the impact of this change and strive towards a truly effective support service model that meets the needs of both lawyers and clients.

In this report, we share data gathered from 836 senior Operations, HR, Support Staff Management and Practice Group Leader roles, from firms of 50+ lawyers in North America and the UK. Topics include:

Support Staff Embracing Hybrid working
Pressure on Support Staff Recruitment
Evolving Support Staff Structures
Efficient and Cost-Effective Task Delegation
Optimizing Task Management with Data and Systems

Download the full report below, or preview the findings in the infographic below.

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BigHand Workflow Management automates support task delegation, with reporting and analytics to help you route work to the right support staff at the right cost.

Future Proofing Legal Services Delivery with an Efficient Hybrid Support Structure

What's in the Report?

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