Client attrition is up, retirement is thinning out experienced teams, and 96% of firms are using AI without redesigning how support actually works. What does this mean for the future of legal support?

BigHand legal operations experts Duska Frink, Eric Wangler, and Ben Jennings unpack the findings from the 2026 Workflow Leadership Report and get candid about what needs to change.

Watch the teaser for our upcoming fireside chat below. The full video launches this Thursday.

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