Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice, the fastest way to communicate, to streamline processes, and empower your teams to work quickly, efficiently and accurately.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Prepare stronger pitches that win new business.

Enable business development and marketing teams to quickly build brand-compliant tenders and pitch documentation that give you an edge in today’s increasingly competitive market.

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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June 18, 2019

Mullins, a leading law firm and longstanding client of BigHand, have made the decision to further invest in BigHand technology by adopting the financial business intelligence tools BigHand Quantum and BigHand Evaluate.

The firm, who have strong plans for growth, were looking for a way to capture, collate and present matter related financial data with the ultimate goal of increasing their quality of service to clients.

Mullins Chief Financial & Operating Officer, Stephen van Dorp, commented ‘In today’s highly competitive market, clients expect more than law from legal service providers. Law firms need to provide exceptional service, offer value based pricing and accurately predict turnaround times at the start of a matter. I think it’s fair to say the majority of law firms, and certainly mid tiers, find achieving consistency around these three things to be challenging.’

With the client in mind, Mullins began looking at financial analytics and business intelligence systems which could assist them.

‘BigHand was the logical solution for us because we were already familiar with their technology having implemented BigHand Voice, BigHand Hyperstyles and BigHand Smart Note in 2017. In reviewing Quantum and Evaluate it was clear these two programs could help us analyse matter and client related data, but also display that data in a way that was easily understood by the Partners and management staff,’ Stephen said.  

BigHand Quantum is a business intelligence and reporting program which translates key financial and matter related data into easily interpretable and visually appealing dashboards and reports. The program is comprehensive in its collection of information allowing users to identify gaps in time recording, get real time updates on work in progress, review debtors and write-offs, amongst other key business data.

BigHand Evaluate is a pricing and planning tool that will help the firm accurately budget for and manage its matters from not only a financial point of view, but also from an industry perspective, by practice group, by lawyer or by the legal service provided . The software also enables key financial information (such as work in progress and fees billed) to be easily accessible throughout the life cycle of a matter, meaning updates can be provided to clients in real time and the fees against a matter can be easily and regularly assessed against the original budget.

When asked about the value of BigHand Evaluate, Stephen commented ‘The ability for our lawyers to quickly and easily identify what we call “scope creep” is invaluable to pricing discussions. Clients expect to pay the original fees quoted. So if costs blow out, we need to manage them. Our lawyers need to be able to easily identify why costs have increased and then have the necessary discussions with the client immediately, rather than at the completion of the matter. BigHand Evaluate will help us do that’.

Both solutions are integrated with the firms existing practice management system Open Practice. 

From what we can see so far, both programs are going to provide excellent solutions to support our vision of being more than law for our clients.’ Stephen said.

Mullins are currently in the implementation phase for these programs but expect to have both fully functional by 1 July, ready to help achieve their growth plans for FY2020.