The Solution:

BigHand Workflow Management

Working with BigHand, JNP Legal reviewed internal teams, departmental folders, and workflows before rebuilding the structure in a cleaner way. Redundant workflows were removed, processes were clarified, and the final setup was shaped around how work moves through the firm in practice.

Workflow Management Professional Plus provides JNP Legal with a single environment for both dictated work and task-based requests. Lawyers can continue using the delegation approach that works best for them, while support teams benefit from a more consistent and visible process for managing incoming work.

Form functionality became an important part of that approach. Dynamic forms can now be configured and reused to support several departments across the firm; some are available across all workflows, and others are reserved for where a department-specific approach makes more sense.

BigHand Workflow Management Professional Plus also gives JNP Legal access to useful workflow data through reporting downloads, providing a practical level of visibility without adding unnecessary complexity.

Altogether, the migration reduced reliance on internal infrastructure and gave teams a cloud platform designed to stay current and secure.

The Results: Operational Improvements for Client Service

The project has helped position JNP Legal as an example of how regional firms can modernise with purpose, improving business continuity while reducing the maintenance overhead of managing infrastructure internally.

The new workflow structure is also helping teams work more consistently across office locations. Task delegation is clearer, support services have a more reliable way to manage incoming work, and day-to-day processes now reflect the firm’s working practices more closely.

Crucially, those operational gains support the delivery of work to clients. With clearer routing and more efficient support services, matters can move through the firm faster and completed work can reach clients sooner.

“The move to BigHand Cloud has provided a modern, scalable platform that supports the way we work today, while giving us the flexibility and resilience needed for the future." - Cairan Trotman, Operational and Finance Manager at JNP Legal