BigHand Update and Keynote Speaker

Ellis Watson

Breakout Sessions

Expert Panel
The Business Case for Change – Why Law Firms Must Rethink Legal Support Services Now

Data shows that law firm leaders understand the need for a long-term support staff strategy - but few are acting with urgency. As traditional roles disappear and retirements loom, short-term cost-cutting continues to undermine long-term value. Our expert panel will explore why this issue lacks strategic airtime and what those who recognise the risks and opportunities can do to drive change.

External Speaker:

Anneli Douglas Director of Legal Operations, Carpmaels & Ransford

Kirsty Pappin Founder & Director, Aries Legal Practice Management

Nicky Lloyd Chief Operating Officer, Streathers

BigHand Host:

Nicola Paffard Customer Success Manager, BigHand

Breakout Sessions

Workflow Management Product Showcase

Get an exclusive look at BigHand Workflow Management and its latest features, including the API intergrations. Discover how our technology can streamline task delegation, improve support staff resource allocation, and provide visibility across your support function, ensuring the right work is handled by the right resource, at the right cost.

BigHand Hosts:

Duska Frink Global Director - Solutions Management Solutions, BigHand

Niki Kariappa Commercial Product Manager, BigHand

Breakout Sessions

Client Panel
Legal Support in 2030: Is Your Firm Ready?

Legal support services are never going to stand still. Finding the right balance of skill/value & cost against a backdrop of a reducing pool of the profession that was 'legal secretary' - firms need to put long-term strategies and tools in place. The increasing pressure to enhance efficiency, optimise costs, and retain top talent, requires firms to embrace data-driven decision-making or risk firm-wide disruption. Join our client panel to explore how leading firms are leveraging data to transform support services and drive greater value for lawyers and clients.
Uncover:

• The different approaches to driving optimal success from your support functions
• How firms have transformed the way they deliver support
• The benefits of BigHand Workflow technology to law firms and their customers
• Data-backed predictions for the future, driven by five years of industry research
• The impact of doing nothing—and the strategic moves firms must make now to stay ahead

External Speakers:

Stephen Hepplestall Business Change Manager, Weightmans

Tara Layman Head of PA & Administrative Services, Pinsent Masons

Miranda Pammenter Director of Premises and Operations, Michelmores

BigHand Host:

Ben Jennings Global Director - Workflow Management, BigHand

Networking

Workflow Management User Group
Training, Teams & Transformation: How firms’ use of Workflow Management has evolved over time

As BigHand celebrates it’s 30th birthday, join our board of Workflow Management customers as they lead an interactive discussion on how firms’ use of the tool has changed from initial implementation to now – and what you think the future has in store. Learn tips & tricks from your peers and share your own successes and learnings on how you’ve evolved your solution, including:

• Expansion into new teams and roles
• Enhancement of training and adoption programmes
• Changing work types and workflows
• Adoption of new features

This session is only open to customers of WM plus/advanced tier. To reserve your spot for this session click here.

Breakout Sessions

Workshop

Mastering Change: A Strategic Approach to Law Firm Transformation

In this interactive workshop, you’ll explore the key principles of driving successful technology adoption in law firms - from securing leadership buy-in to navigating cultural shifts. You'll also examine the risks of poor change management, such as stalled projects, low morale, and missed opportunities for innovation. Walk away with practical tools and insights to lead sustainable transformation and ensure your tech investments deliver lasting value.

External Speakers:

Dan Safran President/CEO, Unbiased Consulting

BigHand Host:

Duska Frink Global Director - Solutions Management Solutions, BigHand