BigHand Update and Keynote Speaker

Breakout Sessions

Streamlining Support Services Track

Client Panel
The New Support Model: BigHand Workflow, Better Delegation and an AI-Ready Support Function

If your lawyers are still delegating via inbox chaos or if you're only using BigHand for dictation, this session is essential. Clients will show how the latest BigHand Workflow platform (including email ingestion and cloud capabilities) centralises all lawyer-to-support work, enabling firms to design the future support model: structured intake, clear SLAs, automated routing, and total visibility of capacity. The panel will also explore how AI is reshaping support roles and how Workflow frees admin teams from low-value tasks so they can focus on higher-impact work, new skills, and real career progression, with a transformation journey far simpler than most firms expect.

Ideal for:

COOs, Heads of Support/Secretarial Services, Operations Leaders, KM/Service Delivery Managers, and Practice Group Support Leads

Breakout Sessions

Streamlining Support Services Track

Expert Panel
Will AI Replace Legal Support? The Truth About the Future Support Function

The legal market is buzzing with the idea that AI will make support roles obsolete, but industry experts on this panel will challenge that assumption head-on. They will examine why traditional support models are under strain, including inconsistent delegation, rising lawyer expectations, and mounting turnaround pressure, and how firms are already redesigning operations around structured workflows, capacity visibility, and service level discipline. With AI changing how low-value tasks are handled, the real conversation is about where human expertise becomes even more essential, including judgment, quality control, client sensitivity, and managing the flow of work lawyers still cannot handle alone. Expect a bold, forward-looking debate on what support teams will stop doing, what they will do more of, and how firms can build a modern support function that delivers less effort and more impact in the next era of legal work.

Ideal for:

Law Firm leaders, COOs, Heads of Support and Secretarial Services, Operations Leaders, KM Leaders, and Service Delivery Leads

Breakout Sessions

Streamlining Support Services Track

Product Session
Reinventing Support Efficiency: BigHand Workflow, AI Email Ingestion and the Easiest Path to Cloud

In this live demo, you will see AI Email Ingestion in action, transforming inbox chaos into structured, trackable work, and giving support teams the ability to handle higher volumes with less effort. We will walk through the latest Workflow reporting, advanced visibility dashboards, and the simplified cloud migration paths now available for all existing users. Whether you currently use BigHand Dictation, the full Workflow platform, or are brand new, this session will show how Workflow cuts turnaround times, reduces admin burden, and drives efficiency without impacting lawyer billable hours.

Support teams are being asked to do more with fewer resources, lawyer expectations are rising, and firms cannot afford inefficiency at the work delegation layer. BigHand Workflow gives firms capacity transparency, accountability, and AI-driven efficiency so lawyers spend less time managing admin and more time on high-value work.

Ideal for:

Law Firm leaders, COOs, Heads of Support and Secretarial Services, Operations Leaders, KM Leaders, and Service Delivery Leads

Breakout Sessions

Networking

Workflow Management User Group

Join other Workflow Management users for a session on best practices from getting the most out of your solution.

This session is only open to customers of WM plus/advanced tier.

Ideal for:

Heads of Support and Secretarial Services, Operations Leaders, and Service Delivery Leads