If your lawyers are still delegating via inbox chaos or if you're only using BigHand for dictation, this session is essential. Clients will show how the latest BigHand Workflow platform (including email ingestion and cloud capabilities) centralises all lawyer-to-support work, enabling firms to design the future support model: structured intake, clear SLAs, automated routing, and total visibility of capacity. The panel will also explore how AI is reshaping support roles and how Workflow frees admin teams from low-value tasks so they can focus on higher-impact work, new skills, and real career progression, with a transformation journey far simpler than most firms expect.
COOs, Heads of Support/Secretarial Services, Operations Leaders, KM/Service Delivery Managers, and Practice Group Support Leads
Most AI conversations focus on the practice of law, but the bigger disruption is coming for the business of law, including finance, operations, resource allocation, pricing, and decision making. This session will explore how AI will reshape the operational engine of firms, and why those investments will fail without accessible, accurate, and interpretable data at the foundation. Experts will examine how poor data hygiene blocks automation, weakens forecasting, and destroys the ROI leaders expect from AI. The session will also connect this directly to the positioning of BigHand as the source of commercial and operational insight inside firms, and why getting the basics right today determines who stays competitive tomorrow.
Anyone in a law firm who influences operational, financial or client outcomes, including Partners, Associates, Support Teams, COOs, Finance, Pricing, HR, Resource Management, and Secretarial and Business Services
This live demo of BigHand Matter Pricing will show top down pricing, item based pricing and new features that give firms far greater control over scope, fees and profitability. You will see how pricing teams can continue using Excel alongside the tool, and how partners can retain pricing ownership while staying aligned to firm strategy and realisation goals. We will also preview the progress being made with AI to support modelling, insight and pricing recommendations. With clients demanding transparency and discounts rising, this session will show how technology enables firms to set clearer budgets, justify fees and prevent margin loss before it happens.
CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams
This panel will confront a growing industry truth: partner led resourcing is one of the biggest drivers of talent attrition, uneven development and client inconsistency, and the data now shows it clearly. Experts will examine how unpredictable allocation, unconscious bias in work distribution, and career stagnation are pushing high-potential lawyers out of firms faster than ever, creating downstream client risk and financial instability. They will explore how modern allocation models create upward trajectories from the start, ensure equal access to meaningful work and build the kind of stable teams clients actually stay for. Expect a provocative conversation on the cultural blockers, leadership behaviours and structural changes required if firms want to stop losing talent, stop exhausting teams and stop risking clients because of outdated resourcing habits.
Law Firm Leaders, COOs, HR and Talent Leaders, Practice Group Leaders, Resource Managers, and Legal Ops
Join this live demo to see the latest Office JS progress and the powerful features that are convincing firms to move away from legacy providers, home-grown tools, and outdated case management templates. We will show how governed, automated templates transform drafting quality, eliminate formatting chaos, and deliver a seamless, consistent experience that lawyers and support teams genuinely prefer. If your firm is still relying on case management templates for client-facing work, this session will show why modernising is no longer optional at a time when document quality is one of the clearest reflections of your firm’s brand.
CIO/CTO, Heads of Document Production, Knowledge, Risk and Compliance Leaders, Brand Teams, and Support Leadership
The legal market is buzzing with the idea that AI will make support roles obsolete, but industry experts on this panel will challenge that assumption head-on. They will examine why traditional support models are under strain, including inconsistent delegation, rising lawyer expectations, and mounting turnaround pressure, and how firms are already redesigning operations around structured workflows, capacity visibility, and service level discipline. With AI changing how low-value tasks are handled, the real conversation is about where human expertise becomes even more essential, including judgment, quality control, client sensitivity, and managing the flow of work lawyers still cannot handle alone. Expect a bold, forward-looking debate on what support teams will stop doing, what they will do more of, and how firms can build a modern support function that delivers less effort and more impact in the next era of legal work.
Law Firm leaders, COOs, Heads of Support and Secretarial Services, Operations Leaders, KM Leaders, and Service Delivery Leads
Experience the latest version of BigHand Business Intelligence, including new self-serve analytics, enhanced partner compensation models, and deeper profitability insights that show exactly where margin is leaking and why. You will see why firms are moving beyond the limited, surface-level reporting in their PMS and turning to BigHand to drill into the underlying data that drives real performance decisions. We will also reveal our move to Microsoft Fabric and how this modern architecture accelerates your path to cloud-ready, enterprise-grade data maturity. Whether you are a large firm with complex reporting needs or a mid-size firm that has outgrown spreadsheets and static dashboards, this session will show how BigHand BI surfaces early warning signs and enables action before revenue is lost.
Leaders cannot manage what they cannot see, and PMS reporting is no longer enough in a market facing margin pressure and cash flow risk. BigHand BI is the market leader because it exposes financial blind spots, turns buried data into actionable insight, and gives firms the clarity needed to drive accountability and protect profit. For any firm looking to improve realisation, control WIP and strengthen collections, this is the financial intelligence layer you cannot operate without.
CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams
This is the demo every finance leader needs to see. You will watch how BigHand Budgeting & Forecasting removes the annual budgeting pain by replacing disconnected spreadsheets with a structured, automated model that delivers accurate, real-time forecasts with far less effort. We will also showcase BigHand Partner Performance and its powerful dashboards, giving firms instant visibility into partner contribution, behaviours and commercial impact. If your firm is aiming for predictability, accountability, and financial confidence, this is the session that shows exactly how to get there.
Budgeting shouldn’t be chaotic and partner performance shouldn’t be a mystery. BigHand gives firms the tools to plan proactively, eliminate surprises and build a financial engine that supports long-term success.
CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams
Clients will break down how BigHand Resource Management gives firms a single, accurate view of capacity, demand, and skills so partners finally resource matters based on facts, not gut feel — reducing overloading, burnout, and margin leakage. They’ll show how structured resourcing supports partner control rather than removing it, giving partners better data and faster allocation while eliminating the bottlenecks that slow matters down. Crucially, they’ll explain how the cultural shift was easier than anticipated, with simple steps that quickly improved utilisation, retention, matter profitability and partner satisfaction.
CHROs, COOs, HR/Talent Leads, Practice Group Leaders, Resource Managers, and Legal Ops
If your fee-earners are still firefighting formatting issues, you are losing time, margin, and consistency on every matter. You will hear from firms who have switched to BigHand Document Creation and will share how straightforward the tool is for lawyers and support teams, delivering governed templates, cleaner drafting, faster turnaround, and far fewer manual fixes. And in a market where some providers are increasing prices while reducing support, this panel will show why document creation cannot be overlooked: legal documents are the primary output of your firm, and you need to hear firsthand why these firms moved and the value they unlocked.
CIO/CTO, Heads of Document Production, Knowledge, Risk and Compliance Leaders, Brand Teams, and Support Leadership
In this live demo, you will see AI Email Ingestion in action, transforming inbox chaos into structured, trackable work, and giving support teams the ability to handle higher volumes with less effort. We will walk through the latest Workflow reporting, advanced visibility dashboards, and the simplified cloud migration paths now available for all existing users. Whether you currently use BigHand Dictation, the full Workflow platform, or are brand new, this session will show how Workflow cuts turnaround times, reduces admin burden, and drives efficiency without impacting lawyer billable hours.
Support teams are being asked to do more with fewer resources, lawyer expectations are rising, and firms cannot afford inefficiency at the work delegation layer. BigHand Workflow gives firms capacity transparency, accountability, and AI-driven efficiency so lawyers spend less time managing admin and more time on high-value work.
Law Firm leaders, COOs, Heads of Support and Secretarial Services, Operations Leaders, KM Leaders, and Service Delivery Leads
Firms cannot afford to run their financial engine on spreadsheets and lagging reports, and clients in this session will show exactly why. BigHand BI surfaced the profitability iceberg by exposing the unseen risks beneath the surface, from silent margin erosion to WIP that will never bill, slow collections hidden in practice groups, and partner performance issues masked by headline numbers. You will also hear how firms of all sizes are using BI to go far beyond the initial dashboard, digging into the underlying data to make earlier interventions, drive accountability, and create real financial predictability.
CFOs, Finance Directors, Practice Group Leaders, FP&A and Reporting Teams, Managing Partners. Finance Systems Managers, and Data Engineers
This is the session that will open your eyes to what your firm has been missing. In this live demo, you will see the brand new AI-powered Resourcing Assistant (launching at the conference), newly launched management dashboards that show resource & profitability trends, and the new scheduling calendar that give real-time visibility of capacity, demand, skills, and utilisation across your practice. Whether you are an existing resource management client or new to this, you will see how these new features remove guesswork, improve lawyer allocation, and finally give leaders the clarity they need to protect performance, retain talent, and prevent costly resourcing mistakes before they happen.
Law Firm Leaders, COOs, HR and Talent Leaders, Practice Group Leaders, Resource Managers, and Legal Ops
One of the greatest advantages of BigHand is the commercial and operational insight it surfaces across workflow, resourcing, pricing, and financial performance. But insight only becomes impact when people across the entire firm know how to interpret that data and act on it. This session will train teams at every level on how to read BigHand data, understand its influence on revenue and profitability, and use those signals to make better decisions for clients, teams, and the wider business. Expect practical guidance, real examples, and a clear roadmap to building a truly data-fluent firm.
Anyone in a law firm who influences operational, financial or client outcomes, including Partners, Associates, Support Teams, COOs, Finance, Pricing, HR, Resource Management, and Secretarial and Business Services.
This session gives you an exclusive look at what to expect from BigHand’s products in 2026 and beyond, including how AI will elevate workflow, resourcing, pricing, and financial intelligence across the firm. We will share how BigHand is unifying commercial and operational insights to give leaders clearer visibility, better decision making and stronger performance outcomes across the full lifecycle of work. You will see why BigHand is uniquely positioned to be your commercial and operational insights partner, helping your firm make smarter, faster decisions as AI reshapes the business of law.
COOs, CIOs, CFOs, Heads of Operations, Innovation Leaders, Data Leaders, Pricing Directors and anyone shaping the technology and AI strategy of their firm
This session confronts the industry problem no one wants to admit: firms keep losing margin because they cannot show clients what work will cost, how it will be delivered, or where efficiencies are being created. Pricing and financial leaders will examine how weak scoping, inconsistent pricing habits, and lagging financial data undermine client trust and hide the early signs of margin erosion, from over servicing to WIP that will never bill. With general counsel now demanding upfront budgets, real time visibility and proof of efficiency gains including those enabled by AI, the panel will explore what predictable, transparent and defensible pricing actually looks like in practice. Expect a hard hitting debate on replacing guesswork with clarity, revealing the profitability iceberg and building pricing strategies that withstand scrutiny from clients and partners alike.
CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams
Clients will show how BigHand Matter Pricing helped them stop losing profit long before the bill is raised, by replacing loose scoping and partner-by-partner pricing habits with structured fee models, clear matter budgets, and real-time margin visibility. They will share how this combination exposed silent erosion, prevented uncontrolled scope creep, and boosted billing realisation by giving partners early warning signals instead of month-end surprises. Expect practical insight into the workflows, comparables, negotiation tactics, and behaviours that helped these firms recover their missing millions and build a pricing culture that delivers predictable profitability.
CFOs, Pricing Directors, Partners, Practice Group Leaders, and Legal Project Managers
Law Firm Leaders, COOs, HR and Talent Leaders, Practice Group Leaders, Resource Managers, and Legal Ops
Join other Workflow Management users for a session on best practices from getting the most out of your solution.
This session is only open to customers of WM plus/advanced tier.
Heads of Support and Secretarial Services, Operations Leaders, and Service Delivery Leads
Backyard at The Light Bar
223 Shoreditch High St, London E1 6PJ
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