Thought Leadership

Leadership Lodge: Legal Support in 2030: Will Your Firm Be Ready?

The way law firms manage legal support services is at a breaking point. With rising inefficiencies, ongoing hiring challenges, and growing demands for cost-effective operations, firms that fail to adapt risk being left behind.

In this session, we’ll explore the urgent changes needed in legal support services to stay competitive. How will firms optimize resources, leverage technology, and rethink traditional support structures by 2030? More importantly, how fast do they need to act? Join us for a forward-looking discussion on the future of legal support and the critical steps firms must take today to thrive tomorrow.

Uncover:

• How firms have transformed the way they deliver support
• Data-backed predictions for the future, driven by five years of industry research
• The impact of doing nothing and the strategic moves firms must make now to stay ahead

Tuesday, July 15

11 am EDT / 4 pm BST

Client Speakers:

Melisa Wimsatt Director of Administration, Bass, Berry & Sims

BigHand Speaker:

Duska Frink Global Director - Solutions Management, BigHand

Success Stories + Mini Demo

Trailblazer Tales: BigHand Workflow Management

Join us for a practical session on BigHand Workflow Management, where we share client success stories and how leading firms are transforming task delegation and supporting team efficiency with our latest innovations. Through real-world examples, you’ll hear how firms are gaining visibility, optimizing resource allocation, and ensuring the right work gets to the right people at the right cost.

We’ll end with a brief look at the tool and its latest features to show how these improvements support day-to-day operations and broader firm goals.

Wednesday, July 16

11 am EDT / 4 pm BST

Storytellers:

Nicola Paffard Customer Success Manager, BigHand

Nick Trattner Mid-Market Account Executive, BigHand

Tom Lee Strategic Account Manager, BigHand

BigHand Speakers:

Ben Jennings Global Director - Workflow Management, BigHand

Daniel Morrissey Senior Customer Success Manager, BigHand

Thought Leadership

Leadership Lodge: Building a Commercial Mindset to Boost Profits and Deliver Client Value

Despite steady revenue growth, stable profitability, and yearly rate increases, law firms are paying closer attention to financial performance than ever before. With rising operational costs, growing client demands for transparency, and increasing pressure to meet partner PEP expectations, firms are being pushed to operate more like businesses.

Join our expert panel to explore what’s driving this shift, how firms are responding, and why understanding the financial big picture as well as the details, is essential for future success.

Tuesday, July 15

10 am EDT / 3 pm BST

Client Speaker:

Lisa LaMarche Chief Financial Officer at Verrill Dana, LLP

BigHand Speaker:

Rod Wittenberg Senior Vice President – Financial Productivity, North America Sales, BigHand

Success Stories + Mini Demo

Trailblazer Tales: BigHand Business Intelligence (new with 4.0)

Curious about leveraging Business Intelligence or looking to upgrade your BigHand experience? This session provides a live demonstration of our powerful version 4.0 platform, highlighting key benefits for both new users and those upgrading from v3.0.

Discover how BigHand’s intuitive self-service dashboard builder, innovative new Business Development Module, and enhanced profitability and revenue metrics empower your firm. See how you can put data directly in your users' hands, fuel growth, and gain deeper insights into your financial performance. We'll also showcase a clear and straightforward pathway for a smooth migration.

Don’t miss this opportunity to see the future of BigHand BI in action and get your questions answered live.

Who This Is For: Prospective and current BigHand BI clients exploring the benefits of version 4.0.

What You Will Learn:

• Key improvements and features in BigHand Business Intelligence 4.0
• How the new Business Development Module supports growth
• Clear migration paths from BI v3.0 to v4.0

Wednesday, July 16

10 am EDT / 3 pm BST

Storytellers:

Jordan Sprague Business Development Director, BigHand

Natasha McCain Business Development Director, BigHand

BigHand Speaker:

Alec Koster Solutions Consultant, BigHand

Success Stories + Mini Demo

Trailblazer Tales: BigHand Matter Pricing

With increased focus on pricing from both clients and within firms showing no signs of slowing, now is the time to get ahead of the curve—just as many leading legal firms have.

In this session, we'll share how our clients approached pricing with confidence, improving performance analysis, building clear budgets, and enabling strategic scenario planning.

We'll also run a live demo to showcase the latest release of our cloud-based Matter Pricing and Budgeting solution, designed to help firms respond to growing demands for transparency, flexible pricing, and precise budgeting.

Thursday, July 17

10 am EDT / 3 pm BST

Storytellers:

Jack Kingston Account Manager, BigHand

Jordan Sprague Business Development Director, BigHand

Natasha McCain Business Development Director, BigHand

BigHand Speaker:

George Egford Solutions Manager, Financial Productivity, EMEA & US, BigHand

Success Stories + Mini Demo

Trailblazer Tales: BigHand Budgeting & Forecasting

Discover how leading law firms are transforming budgeting from a time-consuming administrative task into a strategic driver of success.

In this session, you’ll explore real-world examples of firms revolutionizing their financial planning by:

• Streamlining budgeting through seamless integration with existing financial systems
• Gaining accurate, real-time forecasts for both cash and accrual-based revenue
• Leveraging dynamic, drill-down reports to enable data-driven decisions and improve accountability
• Customizing budgeting processes to align with their firm’s unique structure and needs

Plus, we’ll showcase a live demo of the latest features, giving you a firsthand look at how the tool can accelerate your budgeting process, driving growth, efficiency, and financial clarity.

Thursday, July 17

11 am EDT / 4 pm BST

Storytellers:

Chris Hayes Business Development Director, BigHand

Emily Hartwig Principal Consultant, BigHand

BigHand Speaker:

Alec Koster Solutions Consultant, BigHand

Success Stories + Mini Demo

Trailblazer Tales: Streamlining Billing with BigHand PrebillManager

Discover how law firms are improving billing efficiency with BigHand PrebillManager. In this session, we’ll share success stories and lessons learned from firms that have transformed their pre-bill process, reducing write-offs, accelerating billing cycles, and improving collaboration between finance teams and lawyers.

You’ll hear what’s working in the real world, from rollout and adoption strategies to the day-to-day improvements that are making a measurable impact on revenue realization and lawyer accountability.

We’ll wrap up with a brief demo to give you a look at the tool’s intuitive interface and how firms are using it to centralize edits, reduce delays, and eliminate manual billing processes.

Thursday, July 17

1 pm EDT / 6 pm BST

Storytellers:

Jack Kingston Account Manager, BigHand

Joshua Vernaz Senior Consultant, BigHand

Judith Hinderer Software Consultant, BigHand

BigHand Speaker:

George Egford Solutions Manager, Financial Productivity, EMEA & US, BigHand

Success Stories + Mini Demo

Trailblazer Tales: Proactive Alerts and Oversight with BigHand AlertManager

Discover how law firms are improving matter visibility and responsiveness with BigHand AlertManager. In this session, we’ll share success stories and lessons learned from firms that have implemented proactive matter alerts to stay ahead of financial and operational challenges.

You’ll hear what’s working in the real world, from rollout and adoption strategies to the day-to-day improvements that are helping teams reduce risk, control costs, and improve client service.

We’ll wrap up with a brief demo to give you a look at the tool’s intuitive interface and how firms are using it to flag issues early, drive data-informed decisions, and eliminate manual matter-tracking processes.

Friday, July 18

12 pm EDT / 5 pm BST

BigHand Speakers:

Alec Koster Solutions Consultant, BigHand

Chris Hayes Business Development Director, BigHand

Success Stories + Mini Demo

Trailblazer Tales: Empowering Partner Success with BigHand Partner Performance

Discover how law firms are elevating partner performance and accountability with BigHand Partner Performance. In this session, we’ll share success stories and lessons learned from firms that are using partner-focused insights to support growth, guide compensation decisions, and build a culture of data-driven performance management.

You’ll hear what’s working in the real world, from rollout and adoption strategies to the day-to-day improvements that are helping firms align partner efforts with firm-wide goals.

We’ll wrap up with a brief demo to show how the tool’s intuitive dashboards help firms track key performance trends and support partners in reaching their full potential without adding complexity.

Friday, July 18

1 pm EDT / 6 pm BST

Storyteller:

Jay Moeller Customer Success Manager, BigHand

BigHand Speaker:

George Egford Solutions Manager, Financial Productivity, EMEA & US, BigHand

Thought Leadership

Leadership Lodge: The Future of Legal Resourcing

Join our Resource Management session to explore how law firms are evolving their approach to resourcing, balancing capacity, demand, and cost while adapting to changing client expectations and workforce dynamics.

This discussion goes beyond technology to examine the strategies, processes, and mindset shifts firms are embracing to work smarter and plan further ahead. From improving utilization and engagement to reducing burnout and boosting profitability, this session will help you think differently about how resourcing supports long-term success.

If you're ready to future-proof your approach and drive better performance, this is one to attend.

Tuesday, July 15

12 pm EDT / 5 pm BST

BigHand Speakers:

Dave Cook Global Director - Resource Management, BigHand

Eric Wangler President Global Legal Market, BigHand

Success Stories + Mini Demo

Trailblazer Tales: BigHand Resource Management

Curious how your firm can elevate its approach to Resource Management? Join us as we explore real case studies from firms at various stages of their resource management journey. You’ll learn how different approaches have driven success, from early-stage models to mature, tech-enabled strategies.

We’ll also showcase powerful new end-to-end resourcing capabilities built into BigHand’s latest release, along with feature enhancements for current users. Plus, see our ROI calculator in action and discover the measurable impact BigHand can deliver for your firm.

We’ll end with a brief look at the tool and its latest features to show how these improvements support day-to-day operations and broader firm goals.

Wednesday, July 16

12 pm EDT / 5 pm BST

Storytellers:

Laura Foster Strategic Account Manager, BigHand

Megan Cavanaugh Senior Strategic Account Director, Global Accounts, BigHand

BigHand Speaker:

Alex Tring Director of Operations and Resource Management Specialist, BigHand

Success Stories + Mini Demo

Trailblazer Tales: BigHand Impact Analytics

Join us for an engaging session showcasing how law firms are leveraging BigHand Impact Analytics, the AI-enabled timecard analysis tool, to drive measurable improvements in lawyer development and billing efficiency.

We will highlight real-world success stories from peers who have transformed their operations using the tool, uncovering best practices across billing data, diversity metrics, and lawyer resourcing. You’ll see how these organizations are using Impact Analytics to identify areas for improvement and optimize staffing decisions.

We’ll wrap up the session with a live demo, providing you with a firsthand look at the tool’s intuitive dashboards, multi-year analysis capabilities, and smart recommendations that help support strategic decision-making and long-term growth.

Thursday, July 17

12 pm EDT / 5 pm BST

Storyteller:

Jay Moeller Customer Success Manager, BigHand

BigHand Speakers:

Catherine Krow Managing Director - Diversity and Impact Analytics, BigHand

Jennifer Vandersmissen Product Manager, BigHand

Thought Leadership

Leadership Lodge: From Templates to Transformation

As expectations for speed, consistency, and quality rise, law firms are rethinking how legal documents are created and styled. In this session, we’ll explore the shift toward smarter tools, standardized templates, and intuitive styling workflows that empower legal professionals and support teams alike.

Join industry thought leaders for a forward-looking discussion on what’s next for document work, from the role of technology and template management to evolving skill sets and support models. With legal innovation accelerating, getting the basics right is more critical than ever.

Success Stories + Mini Demo

Trailblazer Tales: BigHand Document Creation

Want to create perfect legal documents faster without compromising quality or brand consistency? This session shares real success stories from our customers and features a hands-on demonstration of our enhanced Document Creation solution.

Discover how leading law firms are using this platform to:

• Cut document creation time in half
• Maintain consistent branding across every file
• Easily manage and apply firm-approved templates, styles, and formatting
• Clean and repair documents quickly, anytime