Why Join BigHand's Virtual User Conference

Events - Virtual User Conference

Why Join BigHand's Virtual User Conference

BigHand’s Virtual User Conference features a series of webinars that will showcase how firms are leveraging BigHand solutions to optimize legal business operations and profitability. Plus, a spotlight on the importance of data-driven DEI in the legal industry.

Select your Session Track

Select the session track that interests you to see all sessions and register.

People Productivity Sessions

Your firm starts with your people. Join our people productivity track to hear from industry experts.

Financial Productivity Sessions

Join our financial productivity sessions to see how pricing for profit and customer relations go hand in hand.

Document Productivity Sessions

Interested in great consistency for your documents? Join our sessions here.

 

People productivity icon

People Productivity Sessions

Click on a session title below to learn more about the session and to register. 

Wednesday, February 22, 2023 - 12 pm EST 
DEI Spotlight - Industry Focus

At BigHand we are working to advance DEI both within our own organization and the wider legal industry. We want to spotlight the importance of data-driven DEI at our first Virtual User Conference.

In this discussion, our panelists will share perspectives from law firms, legal departments, and legal tech providers on the next phase of DEI - moving beyond intentions - taking accountability, providing resources, and leveraging data to deliver outcome-based DEI initiatives.

Presented by:
- Catherine Krow, Managing Director, Diversity and Impact Analytics, BigHand

Speakers:
- Lily Zheng, Diversity, Equity & Inclusion Strategist and Consultant. Author of DEI Deconstructed
- Adrienne Fox, Legal Services Procurement Leader and DEI Champion, Novartis
- Mandice McAllister, Diversity Equity + Inclusion Manager, Warner Norcross + Judd LLP

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Thursday, February 23, 2023 -  1 pm EST
People Productivity - Product Focus

All firms have challenges resourcing matters. Whether it is the type of work, the quantity of work, the practice area or DEI, firms work allocation challenges are increasing. Add in hybrid working, lawyer retention/development and economic pressures – firms have to implement changes now. BigHand Resource Management is a solution that is helping firms address these challenges in real-time and providing the data to make long-term improvements. The session will look at the challenges and technology used to solve them. This session will cover:

  • How firms’ attitudes and approaches to work allocation has evolved
  • The main benefits of a more structured resource management approach
  • Demonstration of our technology: BigHand Resource Management
  • What’s coming next for BigHand RM

Presented by:
- Alex Trodd, Senior Lead Consultant of Resource Management at BigHand
- Dave Cook, Global Director of Resource Management at BigHand

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Tuesday, February 21, 2023 - 11 am EST
People Productivity - Client Insights

Hybrid working, recruitment challenges, and increasing costs are not limited to lawyers – support staff are also experiencing unprecedented pressure in addition to growing demand to drive greater efficiency at lower costs. This panel discussion will hear from three firms of different sizes and structures about the actions they have taken, the impact of these, and what’s next for them (with a few ‘what-not-to-do’s’ along the way).

Presented by:
- Duska Frink, Solutions Manager at BigHand

Speakers:
- Gaby Fischer, Chief Administrative Officer at Allen Matkins Leck Gamble Mallory & Natsis
- Nicola Paffard, Head of Legal Support Services at Cripps
- David Bennett, Director of IT at Birkett Long
- Rose Carter, Director of Legal Support at Hinshaw & Culbertson
- Myrle Schulz, Director of Administration at Hinshaw & Culbertson

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Wednesday, February 22, 2023 - 1 pm EST 
People Productivity - Product Focus

Rising support staff attrition rates, permanent hybrid working, and increasing cost pressures are contributing to a seismic shift in the way legal support services are being delivered. If firms are to succeed, they need to invest in the right support structures and processes and need accurate data to inform those decisions. As law firm requirements have evolved, so have BigHand’s solutions. Join our BigHanders, as they talk through the latest and greatest of BigHand Workflow Management and provide a sneak peek of what to expect from the solution in 2023 and beyond.

Presented by:
- Eric Wangler, Managing Director of People Productivity & North America President at BigHand
- Duska Frink, Solutions Manager at BigHand

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Thursday, February 23, 2023 - 11 am EST 
People Productivity - Client Insights

A customer panel session that will dig into how firms are utilizing better work allocation processes and technology to support employee retention & development, hybrid working, and matter profitability. The good, the lessons learned, and what’s next!

Presented by:
- Alex Tring, Global Head of Consulting--Resource Management at BigHand

Speakers:
- James Holland, Senior Resource Manager at DLA Piper
- Tybee Van Tienen, Resource and Project Manager at HFW
- Sam Larkins, Head of Resource Management at Norton Rose Fulbright

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Thursday, February 23, 2023 - 12 pm EST 
Technology Solutions - Change Management

Having a great product is one thing but getting people to use any technology can often be a challenge. Managing change and enabling learning is critical to winning the hearts and minds to drive the overall success of adopting a solution. In this session, we want to share some of the tools and strategies which have helped firms drive adoption and also discuss your success stories and challenges as well.

Join us as we discuss:

  • The customer journey
  • The changing learning landscape
  • Tips and tools to help drive successful outcomes

Presented by:
- Tom Barron, Global Director of Customer Success at BigHand
- Tara Farhad, NA Director of Client Services--Document Productivity at BigHand

REGISTER

Click below to select the sessions you'd like to attend.

 

Financial productivity icon

Financial Productivity Sessions

Click on a session title below to learn more about the session and to register. 

Tuesday, February 21, 2023 - 1 pm EST
Financial Productivity - Product Focus

Data is power and cash is king. These two elements are driving a growing number of firms to continue to evolve the focus from the billable hour to a culture of greater financial awareness. This session looks at what metrics to measure, who should have access and the value gained on a user, practice and firm level. You will also get to see this in real-time with a demo of BigHand Business Intelligence (powered by Iridium).

Presented by:
- Brian Taaffe, Director of Product Strategy at BigHand
- Rod Wittenberg, NA Vice President of Sales--Financial Products at BigHand

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Wednesday, February 22, 2023 - 11 am EST 
Financial Productivity - Industry Focus

Improving profitability is a top focus for all law firms. Understanding the cost of the matter alongside margins is critical to achieving this. Firms are recognizing that they cannot rely on growing billable hours as the main way to drive profit. They need to focus on budgeting and pricing processes to better manage and track profits against matters. In this session, the BigHanders will cover the market pressures that are forcing this change, how firms are responding and how BigHand Matter Pricing works to support these changes.

Join us to learn:

  • Why you should care about accurate matter budgeting
  • Common challenges we hear from our law firm clients
  • How to get buy-in for a pricing technology project
  • An overview of BigHand Matter Budgeting

Presented by:
- Rob Stote, Managing Director--Financial Profitability Products at BigHand
- Andrea Menezes, Solutions Manager at BigHand
- Jack Heron, Product Manager--Matter Pricing at BigHand

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Thursday, February 23, 2023 - 12 pm EST 
Technology Solutions - Change Management

Having a great product is one thing but getting people to use any technology can often be a challenge. Managing change and enabling learning is critical to winning the hearts and minds to drive the overall success of adopting a solution. In this session, we want to share some of the tools and strategies which have helped firms drive adoption and also discuss your success stories and challenges as well.

Join us as we discuss:

  • The customer journey
  • The changing learning landscape
  • Tips and tools to help drive successful outcomes

Presented by:
- Tom Barron, Global Director of Customer Success at BigHand
- Tara Farhad, NA Director of Client Services--Document Productivity at BigHand

REGISTER

Click below to select the sessions you'd like to attend.

 

document-productivity-icon

Document Productivity Sessions

Click on a session title below to learn more about the session and to register. 

Tuesday, February 21, 2023 - 12 pm EST
Document Productivity - Product Focus

Documents are the final product that firms deliver to clients; their quality is critical to client satisfaction. But producing documents is complex – MS Word is not built for legal; consistency is reliant on users and populating and repurposing content between documents can add huge risks if not managed correctly. In this session we discuss these challenges and how our BigHand Document Creation solution simplifies documents across MS Word, PPT and Excel, streamlining your full document creation process, easily.

Presented by:
- Judie Rahman, Solutions Manager at BigHand
- Judye Releford, Senior Customer Success Manager at BigHand

REGISTER

Thursday, February 23, 2023 - 12 pm EST 
Technology Solutions - Change Management

Having a great product is one thing but getting people to use any technology can often be a challenge. Managing change and enabling learning is critical to winning the hearts and minds to drive the overall success of adopting a solution. In this session, we want to share some of the tools and strategies which have helped firms drive adoption and also discuss your success stories and challenges as well.

Join us as we discuss:

  • The customer journey
  • The changing learning landscape
  • Tips and tools to help drive successful outcomes

Presented by:
- Tom Barron, Global Director of Customer Success at BigHand
- Tara Farhad, NA Director of Client Services--Document Productivity at BigHand

REGISTER

Click below to select the sessions you'd like to attend.

 

Register to join us!
Select the sessions you'd like to join. Individual session links will be emailed to you from GoToWebinar.

Join us to discover the latest market trends, how your peers are using BigHand technology, and how BigHand solutions can empower your firm. Find out how we are making even bigger happen!

Questions about the event? Reach out to Mirah Gocher at [email protected].