People Productivity Sessions
Click on a session title below to learn more about the session and to register.
Wednesday, February 22, 2023 - 12 pm EST
DEI Spotlight - Industry Focus
At BigHand we are working to advance DEI both within our own organization and the wider legal industry. We want to spotlight the importance of data-driven DEI at our first Virtual User Conference.
In this discussion, our panelists will share perspectives from law firms, legal departments, and legal tech providers on the next phase of DEI - moving beyond intentions - taking accountability, providing resources, and leveraging data to deliver outcome-based DEI initiatives.
Presented by:
- Catherine Krow, Managing Director, Diversity and Impact Analytics, BigHand
Speakers:
- Lily Zheng, Diversity, Equity & Inclusion Strategist and Consultant. Author of DEI Deconstructed
- Adrienne Fox, Legal Services Procurement Leader and DEI Champion, Novartis
- Mandice McAllister, Diversity Equity + Inclusion Manager, Warner Norcross + Judd LLP
Thursday, February 23, 2023 - 1 pm EST
People Productivity - Product Focus
All firms have challenges resourcing matters. Whether it is the type of work, the quantity of work, the practice area or DEI, firms work allocation challenges are increasing. Add in hybrid working, lawyer retention/development and economic pressures – firms have to implement changes now. BigHand Resource Management is a solution that is helping firms address these challenges in real-time and providing the data to make long-term improvements. The session will look at the challenges and technology used to solve them. This session will cover:
- How firms’ attitudes and approaches to work allocation has evolved
- The main benefits of a more structured resource management approach
- Demonstration of our technology: BigHand Resource Management
- What’s coming next for BigHand RM
Presented by:
- Alex Trodd, Senior Lead Consultant of Resource Management at BigHand
- Dave Cook, Global Director of Resource Management at BigHand
Tuesday, February 21, 2023 - 11 am EST
People Productivity - Client Insights
Hybrid working, recruitment challenges, and increasing costs are not limited to lawyers – support staff are also experiencing unprecedented pressure in addition to growing demand to drive greater efficiency at lower costs. This panel discussion will hear from three firms of different sizes and structures about the actions they have taken, the impact of these, and what’s next for them (with a few ‘what-not-to-do’s’ along the way).
Presented by:
- Duska Frink, Solutions Manager at BigHand
Speakers:
- Gaby Fischer, Chief Administrative Officer at Allen Matkins Leck Gamble Mallory & Natsis
- Nicola Paffard, Head of Legal Support Services at Cripps
- David Bennett, Director of IT at Birkett Long
- Rose Carter, Director of Legal Support at Hinshaw & Culbertson
- Myrle Schulz, Director of Administration at Hinshaw & Culbertson
Wednesday, February 22, 2023 - 1 pm EST
People Productivity - Product Focus
Rising support staff attrition rates, permanent hybrid working, and increasing cost pressures are contributing to a seismic shift in the way legal support services are being delivered. If firms are to succeed, they need to invest in the right support structures and processes and need accurate data to inform those decisions. As law firm requirements have evolved, so have BigHand’s solutions. Join our BigHanders, as they talk through the latest and greatest of BigHand Workflow Management and provide a sneak peek of what to expect from the solution in 2023 and beyond.
Presented by:
- Eric Wangler, Managing Director of People Productivity & North America President at BigHand
- Duska Frink, Solutions Manager at BigHand
Thursday, February 23, 2023 - 11 am EST
People Productivity - Client Insights
A customer panel session that will dig into how firms are utilizing better work allocation processes and technology to support employee retention & development, hybrid working, and matter profitability. The good, the lessons learned, and what’s next!
Presented by:
- Alex Tring, Global Head of Consulting--Resource Management at BigHand
Speakers:
- James Holland, Senior Resource Manager at DLA Piper
- Tybee Van Tienen, Resource and Project Manager at HFW
- Sam Larkins, Head of Resource Management at Norton Rose Fulbright
Thursday, February 23, 2023 - 12 pm EST
Technology Solutions - Change Management
Having a great product is one thing but getting people to use any technology can often be a challenge. Managing change and enabling learning is critical to winning the hearts and minds to drive the overall success of adopting a solution. In this session, we want to share some of the tools and strategies which have helped firms drive adoption and also discuss your success stories and challenges as well.
Join us as we discuss:
- The customer journey
- The changing learning landscape
- Tips and tools to help drive successful outcomes
Presented by:
- Tom Barron, Global Director of Customer Success at BigHand
- Tara Farhad, NA Director of Client Services--Document Productivity at BigHand
