Strategic Insights for Legal Support Teams and Operations

Future-Proofing Legal Support: What High-Performing Teams Do Differently

Support is under pressure: uneven workloads, hiring challenges, and lawyers still doing admin. The firms winning today are redesigning their model - and gaining a clear edge.

In this session, we’ll show you what’s working, what’s changing, and what to do next to build a support function that’s faster, smarter and future ready.

You’ll learn how to:

• Smooth workflows across teams and offices
• Cut admin falling to lawyers
• Use visibility to get the right work to the right people
• Build a flexible, resilient support model

Gain practical takeaways you can use tomorrow.

Date: February 10th
Time: 12pm EST / 5pm GMT

BigHand Expert:

Ben Jennings Global Director - Workflow Management, BigHand

Solution Spotlight in Action

Workflow Management in Action: How AI-Driven Workflows Free Lawyers from Admin

See how BigHand Workflow Management eliminates inefficient support services workflows and delivers high quality support work, fast.

You’ll learn how to:

• Enable your lawyers to delegate work without leaving their inbox
• Make data driven decisions on support structures, roles and working patterns that impact profit using Cloud Process Reporting

Date: February 11th
Time: 1pm EST / 6pm GMT

BigHand Expert:

Daniel Morrissey Senior Customer Success Manager, BigHand

Strategic Insights for Legal Leaders

Build, Buy, or Bleed Margin? Making Legal Tech Decisions That Drive Sustainable Profit

Hear senior law firm leaders share real-world lessons from the buy vs. build decision, what worked, what didn’t, and how they protected margin.

You’ll learn how to:

• Understand the true cost and risk of building tools in-house
• Identify when building makes sense, and when buying delivers faster ROI
• Evaluate scalability, ownership, and long-term value
• Learn how firms measure success after the decision
• Avoid common pitfalls when investing in legal tech

Date: February 12th
Time: 2pm EST / 7pm GMT

BigHand Expert:

Tricia Holst Senior Director Product Management, BigHand

Strategic Insights for Legal Pricing and Finance Teams

Insight to Impact: The BI Advantage Law Firm CFOs Need for 2026

Leading firms are using advanced financial intelligence to strengthen cash flow, reduce write-offs, and improve profitability.

Find out first-hand from a panel of BigHand BI customers how they are using the solution to:

• Identify margin erosion early, before it hits profit
• Improve cash flow by understanding where lockup is building and why
• Model the impact of staffing, pricing, and client mix decisions
• Shift from reactive reporting to proactive financial management

Date: February 10th
Time: 11am EST/ 4pm GMT

BigHand Expert:

Rod Wittenberg Senior Vice President – Financial Productivity, North America Sales, BigHand

Strategic Insights for Legal Pricing and Finance Teams

Matter Pricing: How Budgeting & Tracking Strengthen Client Trust in an AI Driven Market

Clients expect financial transparency and predictability. Structured budgeting and in matter tracking help firms price confidently and reduce surprises.

Hear from a panel of BigHand Matter Pricing clients, as they delve into how they:

• Bring lawyers on board with practical, structured scoping and tracking
• Use BigHand Matter Pricing alongside existing Excel models for consistency
• Reduce write-downs with real-time visibility throughout the matter
• Meet rising demand for fixed fees and transparency with data backed proposals

Date: February 10th
Time: 2pm EST / 7pm GMT

BigHand Expert:

Rod Wittenberg Senior Vice President – Financial Productivity, North America Sales, BigHand

Solution Spotlight in Action

Business Intelligence in Action: Turning Financial Data into Profit

Join us as we explore the latest financial trends shaping law firms in 2026. Plus, discover how BigHand BI helps firms turn financial data into action to improve margins and predict growth.

You’ll learn how to:

• Surface high profit behaviors and reduce write-offs
• Accelerate cash flow and reduce lockup
• Identify healthy clients, spot churn risks, and uncover cross sell opportunities
• Combine a purpose built legal BI solution with flexible self-service dashboards

Date: February 11th
Time: 11am EST / 4pm GMT

BigHand Expert:

Alec Koster Solutions Consultant, BigHand

Solution Spotlight in Action 

Matter Pricing in Action: Pricing, Budgeting, and Tracking for Commercial Gain

See how a dedicated pricing platform boosts profitability, transparency and efficiency without disrupting what already works.

You’ll learn how to:

• Pair existing Excel models with structured scoping, budgeting, and live matter tracking, without disrupting what already works
• Increase realization and reduce write-downs with accurate, defensible pricing
• Offer fixed fees or value based pricing with clear commercial visibility
• Analyze historical billing data with advanced timecard analysis to gain insights into the time resources and pricing models required for similar engagements

Date: February 12th
Time: 11am EST / 4pm GMT

BigHand Experts:

Alec Koster Solutions Consultant, BigHand

Catherine Krow Managing Director, Diversity and Impact Analytics, BigHand

Solution Spotlight in Action

Budgeting & Forecasting: From Financial Strain to Predictable Performance

Escape the annual budgeting grind with clarity, accuracy, and confidence.

You’ll learn how to:

• Transform budgeting from a time-consuming chore into a streamlined, high value process
• Build detailed, data driven budgets and model practice and matter level scenarios
• Track performance throughout the year to reduce surprises and protect margin
• Improve collaboration across finance, leadership, and practice teams

Date: February 12th
Time: 1pm EST / 6pm GMT

BigHand Expert:

Jeff Suhr VP Financial Operations: Financial Operations, BigHand

Strategic Insights for Legal Leaders

Build, Buy, or Bleed Margin? Making Legal Tech Decisions That Drive Sustainable Profit

Hear senior law firm leaders share real-world lessons from the buy vs. build decision, what worked, what didn’t, and how they protected margin.

You’ll learn how to:

• Understand the true cost and risk of building tools in-house
• Identify when building makes sense, and when buying delivers faster ROI
• Evaluate scalability, ownership, and long-term value
• Learn how firms measure success after the decision
• Avoid common pitfalls when investing in legal tech

Date: February 12th
Time: 2pm EST / 7pm GMT

BigHand Expert:

Tricia Holst Senior Director Product Management, BigHand

Smarter Work Allocation for Legal Leaders

Stop Attrition: How Smarter Resource Management Protects Your Talent

Uneven workloads drive attrition, margin leakage, and inconsistent delivery. Join our Resource Management client panel and learn how visibility into capacity and fair allocation improves profitability and client service for top law firms.

You’ll learn how to:

• Improve uneven work distribution, reducing attrition and protecting margins
• Use visibility and data into capacity, skills, and demand to improve client outcomes
• Build balanced, transparent staffing models that support growth
• Move beyond spreadsheets and gutfeel delegation to structured resourcing

Date: February 11th
Time: 12pm EST / 5pm GMT

BigHand Expert:

Dave Cook Global Director - Resource Management, BigHand

Solution Spotlight in Action 

Resource Management in Action: Reducing Client & Lawyer Attrition

Uncover how to level out utilization to drive more billable hours while preventing burnout and inconsistent delivery.

You’ll learn how to:

• Reduce lawyer attrition with fair access to career advancing work
• Improve client outcomes through better turnaround times, predictable staffing, and consistently high-quality delivery
• Evolve from spreadsheet based resourcing to structured, actionable real-time visibility that supports revenue, planning, and growth
• Why firms are deploying BigHand: better visibility, fairer allocation, and a platform that aligns with existing staffing models and firmwide priorities

Date: February 12th
Time: 12 pm EST / 5pm GMT

BigHand Expert:

Deenah Parmar Solutions Manager, BigHand

Strategic Insights for Legal Leaders

Build, Buy, or Bleed Margin? Making Legal Tech Decisions That Drive Sustainable Profit

Hear senior law firm leaders share real-world lessons from the buy vs. build decision, what worked, what didn’t, and how they protected margin.

You’ll learn how to:

• Understand the true cost and risk of building tools in-house
• Identify when building makes sense, and when buying delivers faster ROI
• Evaluate scalability, ownership, and long-term value
• Learn how firms measure success after the decision
• Avoid common pitfalls when investing in legal tech

Date: February 12th
Time: 2pm EST / 7pm GMT

BigHand Expert:

Tricia Holst Senior Director Product Management, BigHand

Strategic Insights for Legal Leaders

Document Creation: Delivering Consistent, Compliant, On Brand Documents

Effective document creation underpins quality, compliance, and client trust. Hear from BigHand’s clients on how firms are using BigHand Document Creation to standardize templates and workflows, reducing risk and boosting efficiency.

You’ll learn how to:

• Modernize template management and governance
• Streamline document workflows across teams
• Empower lawyers and staff to produce accurate, on brand documents faster
• Lay foundations for firmwide consistency and long term excellence

Solution Spotlight in Action 

Document Creation in Action: Faster, Flawless Documents Every Time

Create flawless documents faster with simpler template management and effortless formatting.

You’ll learn how to:

• Produce perfect documents in half the time
• Ensure brand consistency with styling and formatting that just works
• Manage and apply firmwide templates with ease
• Clean and repair documents on the go