800+ |
50+ |
130+ |
| responses from law firm leaders | firm sizes by lawyer headcount | data points |
The BigHand Legal Workflow Leadership Report 2025 brings together insights from 800+ law firm leaders to explore how firms are responding to today’s most pressing operational challenges, including support staff attrition, inefficient work allocation, and limited visibility into workload and performance.
Law firms are at a crossroads. Client demands for greater efficiency, transparency, and value continue to rise. Yet many firms are still operating with outdated support structures and manual processes. Firms that haven't evolved their support models risk falling behind, not just in profitability, but in talent retention, client satisfaction, and long-term resilience.
Inside the report: A real-time look at the trends shaping law firm operations in 2025.
Legal Support in 2025: Still Under Pressure
Despite years of effort, many firms continue to face familiar challenges in their legal support operations, and the demands aren’t letting up. This year’s data shows where firms are making progress, where gaps remain, and what’s shifting as client expectations and workforce dynamics evolve.
 |
of firms expect between 21–40% of their support staff to retire in the next five years |
 |
of firms report increased reliance on lawyers to handle administrative work |
 |
of firms still manually delegate work, limiting visibility and workflow efficiency |
 |
of firms lack visibility into support staff workloads |
What the report offers
A clear picture of where the industry stands today, and how firms are starting to shift their approach.
