Reports and Guides
The Legal Support Staff Survey Report
The lawyer and secretary relationship has been changing for over a decade. To get a deeper understanding of the challenges that support teams are facing, BigHand gathered data from over 800 support staff across the UK, North America and APAC. Download the report to see what the results say.
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How to Organise and Modernise Your Legal Support Services
Law firms across the globe are under pressure from all fronts; whether it is customer demands, unrelenting drive on costs, requests for price transparency, growing demand for agile working or an increasing need to have operational insight into support costs. Download this guide to learn how to build the future shape of your organised, centralised and modernised legal support services.
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How to organise and modernise your legal support services - Part 13
Read part 13 of the guide: How to Organise and Modernise Your Legal Support Services, this time focusing on celebrating success. Being able to articulate the future means you know when you have arrived where you intended to. Whilst the temptation will be the next project on the list, don’t forget to celebrate success.
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How to organise and modernise your legal support services - Parts 11 & 12
Read part 11 & 12 of the guide: How to Organise and Modernise Your Legal Support Services. How will you approach the transition? And in what order? Find out in this guide
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How to organise and modernise your legal support services - Parts 9 & 10
Read part 9 & 10 of the guide: How to Organise and Modernise Your Legal Support Services. How do you know which is the best for you? Will this be evolution or revolution? Find out in this guide
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How to organise and modernise your legal support services - Parts 7 & 8
Read part 7 & 8 of the guide: How to Organise and Modernise Your Legal Support Services. What will the services be called? Can you assign SLAs to them? How can you give the team ownership? Find out in this guide
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How to organise and modernise your legal support services - Parts 5 & 6
Read part 5 & 6 of the guide: How to Organise and Modernise Your Legal Support Services. Who knows most about what needs to happen? Who do we have who will own this? And who has the internal credibility? How will you partner with your supplier? Find out in this guide
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How to organise and modernise your legal support services - Parts 3 & 4
Read parts 3 and 4 of the guide: How to Organise and Modernise Your Legal Support Services, focusing on Speed, Cost and Competence. To improve those services, the following is a useful set of questions to build up a picture of the status quo...
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