What’s wrong with the status quo?
Visualise your Future State.
Speed, Cost and Competence.
ROI: myth, legend or reality?
Who’s got this?
Push Me Pull You; bring staff along.
A service with internal customers (and purpose).
Either the Horse or the Cart go first (or both).
Plan, Manage, Review and Refine.
Who goes first?
Adoption is King.
How to Organise and Modernise your Legal Support Services