The Evolution of Law Firm Back Office Operations
A recent survey of law firm operations executives found surprising inconsistencies in the mindset of law firms. While there's a clear consensus that changes need to be made in managing back office administration, there's a large operational blind spot when it comes to having the data needed to make these changes.
The survey found that 75% aren't confident that administrative support work is being performed by the appropriate personnel; 59% aren't confident that support staff are highly utilized, and; 70% aren't confident that support work is completed to a consistently high quality.
For many mid-sized firms, the new economic model has prompted a reconsideration of the best way to deliver attorney support. In this article, we look at how mid-sized law firms are utilizing task delegation and workflow technology to better manage legal work and ensure administrative support tasks are completed by the right resources and at the right cost to the business, while offering an enhanced service to attorneys.
"We can now assign specific tasks to specific teams, and work that previously might have been done by a secretary - can now be billed."
Click here to watch "The Future of Law Firm Back Office Services and the Operational Blind Spot" webinar were Eric Seeger of Altman Weil and Eric Wangler, BigHand North America discuss the research results and implications for law firms
Click here to watch "Progressive Firms’ Use of Technology to Implement and Optimize Efficient Back Office Operations" webinar were Eric Wangler, President of BigHand North America and Ben Jennings, BigHand Commercial Director discuss the Pinsent Masons and DLA use cases of BigHand Now