The Evolution of Law Firm Back Office Operations
A recent survey of law firm operations executives found surprising inconsistencies in the mindset of law firms. While there's a clear consensus that changes need to be made in managing back office administration, there's a large operational blind spot when it comes to having the data needed to make these changes.
The survey found that 75% aren't confident that administrative support work is being performed by the appropriate personnel; 59% aren't confident that support staff are highly utilized, and; 70% aren't confident that support work is completed to a consistently high quality.
We recently released news of top-five global firm, DLA Piper, having implemented BigHand Now across 28 US offices to help better serve the needs of attorneys, increase administrative efficiencies and to reduce the cost of delivering back office legal support services.
In our second white paper we look at the task delegation and workflow solution chosen by DLA Piper, and how it's significantly impacted the firm's back office operations.
Click here to watch "The Future of Law Firm Back Office Services and the Operational Blind Spot" webinar were Eric Seeger of Altman Weil and Eric Wangler, BigHand North America discuss the research results and implications for law firms
Click here to watch "Progressive Firms’ Use of Technology to Implement and Optimize Efficient Back Office Operations" webinar were Eric Wangler, President of BigHand North America and Ben Jennings, BigHand Commercial Director discuss the Pinsent Masons and DLA use cases of BigHand Now