Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyze your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, inventory and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get a grasp on your financial data in real-time, empower your teams to work smarter and effect real business change at all levels.

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Powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more. Track matter budgets in real time and price transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice; the fastest way to communicate, streamline processes and empower your teams to work efficiently and accurately.

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Become more efficient with enhanced template management.

With an advanced template management system, teams can create highly professional, fully-compliant branded templates at the touch of a button.

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Combat formatting inefficiencies with consistent and reliable document styling.

Enable your teams to create consistent, compliant documents with pre-set styles that can be accessed at the click of a button.

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Protect your organization from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support that you can rely on.

Our customers trust us to deliver what we say we will, with ongoing services and support that set us apart.

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Prepare stronger pitches that win new business

Enable business development and marketing teams to quickly build brand-compliant  pitches that give you an edge in today’s increasingly competitive market.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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We’re more than just a technology company

At BigHand, we develop solutions only after first developing a true understanding of what you and your organization needs. From our first conversations, through your bespoke discovery phase, to implementation and beyond, you can rely on our BigHanders to be with you at every step.

Our award-winning technical support team are only ever a call away, 24 hours a day. 98% of our customers say they receive outstanding support from BigHand. Plus we have an NPS score of 70%, which is considered “world class”. So you can rest assured that you’re in safe hands.

That’s the BigHand Way.

Just some of the reasons why our customer service is award-winning...

Say hello to our Service Delivery Team

What is The BigHand Way?

One of our favorite phrases at BigHand HQ is "The BigHand Way". To us, this encapsulates who we are as a business, and what we do.

Everyone at BigHand is passionate and knowledgeable, and every day we Make Big Happen for customers all over the world. We pride ourselves on outstanding customer service, whether you're interested in BigHand's products for the first time or you've been a client with us for 10 years. To us, that's The BigHand Way.

Click on our interactive diagram below to find out more.

'Our products work. Our people and approach is our USP.

The BigHand Way is our promise to every customer, for every project. Click a section to find out more'

1. Consultation & Discovery

We understand that every organisation is unique.

That’s why we take the time to understand your mission, your people, and the challenges standing in your way.
Your success is our success. We’ll work together as partners from day one, crafting a solution package suited to your needs, engaging with your stakeholders, and supporting you in your vision.

2. Solutions

At BigHand, we build the technology our customers want and truly need. We have over 23 years' experience crafting brilliantly simple solutions, suited to the needs of your organization.

Whether you need a helping hand with task delegation, document creation tools, digital dictation workflows, intuitive reporting, business intelligence analytics, matter pricing, clinical correspondence, or a mix-and-match combination – we'll deliver easy to use, forward-thinking solutions that we continue to evolve.

3. Implementation

Every BigHand solution is carefully designed for rapid implementation, with minimal disruption to your day-to-day business and maximum efficiency.

There are no lengthy lead times, and no need for expensive developers.
Everything is clear, transparent and easy to understand – and if you do need help, BigHand offers award-winning tech support, 24 hours a day.

4. Adoption & Training

Adoption at all levels of your organization is vital to the success of your new solutions.

That’s why we offer a wide range of options to help your people get a handle on our technology, including continuous online training, monthly refresher sessions, and support from our experienced BigHanders.

5. Measurement & ROI

We don't overstate our claims – we offer upfront, quantifiable results, helping organizations like yours achieve operational excellence.

We’ll benchmark together to help define what success means to you, and put in place a clear plan to achieve it.
Whether you want to increase your bottom line with more business, save money through better efficiencies, or help your funding go further for your patients, BigHand will help you achieve your goals and hit your objectives.

Dedicated Account Management

At BigHand, we build trusted relationships that help us deliver ongoing value.

Your dedicated Account Manager is always on hand to advise on ways our technology can support your goals. They’re experienced, sector specific, and get to know your people, strategy and challenges first-hand, with a proven track record helping to deliver rapid ROI.

Dedicated Project Management

Your BigHand Project Manager will be hands-on throughout your project, liaising with stakeholders and ensuring key timelines are met.

We'll appoint a Project Manager during the initial scoping stage, not just to look at one specific solution, but to offer a growing, fully developed, configurable package that works for the needs of your organization.

Award-Winning Technical Support

Our international team of BigHanders provide 24/7 proactive support, at every stage, through our easy online portal.

The stats speak for themselves – 98% of our customers say they receive outstanding support from BigHand.
Our customer service rating is 95%. We have an NPS score of 70%, which is considered “world class”.
It's our job to lend a helping hand and keep things running smoothly and facilitate sharing best practice. That's the BigHand Way.

Meet the BigHanders

At BigHand, we not only create brilliantly simple tech - we create an ongoing partnership with each and every one of our clients. We provide exceptional support as and when you need it, delivered by a team of BigHand experts who love what they do.

That's how we Make Big Happen.