In this whitepaper, we share real-world examples of how mid-sized law firms are using technology to improve back-office processes and offer enhanced client service.

Introduction: In a world of rising fixed fee work, law firms are looking to drive new efficiencies within legal support services and ensure projects are completed in a timely and cost-effective manner. For many mid-sized firms, the new economic model has prompted a reconsideration of the best way to deliver attorney support.

Client comment: “Without a complete picture of the work required at any given time, legal support staff get bogged down in lower-level administrative tasks that could be done by an outsourced team member, rather than an experienced legal support person. It’s also difficult for us to understand the strengths and weaknesses of individual team members or how effectively work is being allocated or completed. We need to get the right skills in the right place to ensure that more experienced staff have more time to focus on the client.”

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