Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyze your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, inventory and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get a grasp on your financial data in real-time, empower your teams to work smarter and effect real business change at all levels.

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Powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more. Track matter budgets in real time and price transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice; the fastest way to communicate, streamline processes and empower your teams to work efficiently and accurately.

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Become more efficient with enhanced template management.

With an advanced template management system, teams can create highly professional, fully-compliant branded templates at the touch of a button.

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Combat formatting inefficiencies with consistent and reliable document styling.

Enable your teams to create consistent, compliant documents with pre-set styles that can be accessed at the click of a button.

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Protect your organization from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support that you can rely on.

Our customers trust us to deliver what we say we will, with ongoing services and support that set us apart.

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Prepare stronger pitches that win new business

Enable business development and marketing teams to quickly build brand-compliant  pitches that give you an edge in today’s increasingly competitive market.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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May 30, 2019

Weightmans LLP stays ahead of the game with impressive usage of technology to help enable a modernized support function.

Award winning, Top 50 law firm, Weightmans, has made impressive use of technology that has in turn improved the firm’s internal turnaround times for attorney requests to support teams. This underpins the firm’s focus of delivering excellent client service, which is evidenced in an overall client satisfaction rating of 8.3 against a legal industry average of 8.0.

The firm has recently taken its support service for attorneys to the next stage of development, with a revamp of its centralized support team. This is a more cost effective centre for the business and is available out-of-hours. The changes have resulted in an increase in document production volume while simultaneously reducing turnaround times; a benefit which has ultimately improved the firm’s client service output.

A long way forward from the historic one-to-one lawyer to secretary ratios, the firm now boasts a highly agile support service, supported by efficient task delegation with BigHand. For example, in a 12-month period, one secretary at the firm had completed work for over 230 different attorneys. Another example is that out of the 116,000 tasks sent through BigHand in the same time period, the top five attorneys had work completed by 29 different people on average, with consistent quality throughout. The more non-billable work delegated, the more billable time created for the lawyers.

Lorraine Wells, Head of Facilities at Weightmans comments; “In order to optimize our client service delivery, we want to ensure we have a first-class service available internally for our attorneys,which in turn allows them to focus on billable time. With the new team in place, our attorneys know that their work will be picked up and completed in a timely manner, even after hours. With the majority of attorneys choosing to delegate work using their voice for speed, the effectiveness of our support service is underpinned by BigHand.”

The firm has full visibility of current workloads and can easily prioritize urgent work by filtering by due date, as well as having access to real-time updates on the progress of work. The technology is used to delegate non-billable work throughout the business, with the top five users only equating to 6% of the overall voice delegation in the firm.

Stuart Whittle, Business Services and Innovation Director concludes, “With the continued industry shift of clients demanding more for less, we pride ourselves on our ability to remain agile as a firm and adopt internal change to maintain our client service levels. We see technology as an enabler for change, and guaranteeing our staff embrace technology is without doubt at the core of our innovation.”

He continued, “We introduced the changes to our internal support function with a view to enhance the utilization and management of resources available to attorneys and have been delighted with the results. BigHand is vital for the accurate delegation of work to the support team and provides us with a clear view of how work is progressing at any time. BigHand is just as important as using email in our day-to-day work life at Weightmans and is an integral system not only for our client service delivery, but also to the firm as a whole.”