Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyze your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, inventory and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get a grasp on your financial data in real-time, empower your teams to work smarter and effect real business change at all levels.

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Powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more. Track matter budgets in real time and price transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice; the fastest way to communicate, streamline processes and empower your teams to work efficiently and accurately.

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Become more efficient with enhanced template management.

With an advanced template management system, teams can create highly professional, fully-compliant branded templates at the touch of a button.

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Combat formatting inefficiencies with consistent and reliable document styling.

Enable your teams to create consistent, compliant documents with pre-set styles that can be accessed at the click of a button.

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Protect your organization from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support that you can rely on.

Our customers trust us to deliver what we say we will, with ongoing services and support that set us apart.

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Prepare stronger pitches that win new business

Enable business development and marketing teams to quickly build brand-compliant  pitches that give you an edge in today’s increasingly competitive market.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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January 28, 2020

Goodell DeVries future-proofs the support service offered to attorneys with “Future Staffing Initiative” and BigHand Now.

Goodell DeVries Leech & Dann LLP is a leading US law firm with over 60 attorneys and offices in Baltimore and Philadelphia. Forward-thinking in its adoption of technology, the firm has implemented BigHand’s task management solution, BigHand Now, to optimize the effectiveness of its support services and client delivery turnaround.

Back in 2015, the firm began working on a project called “the Future Staffing Initiative”, in light of the legal secretarial challenges in the market. David Roden, Director of Technology at Goodell DeVries explains, “It became very apparent that the traditional Secretary to Lawyer relationship was not a sustainable support model and the rise in legal delivery technology, teamed with the challenge of a shrinking talent pool, meant that we needed to make changes in order to future-proof the firm’s support services function.”

Goodell DeVries created a new division of the support team, called the Document Services Team, to handle administrative document requests so that the senior support staff could focus on higher-value or billable work.

David continues, “Once the Document Services Team was established, we needed a way to move work around, which ensured that the right type of work was delegated to the right resource, with all the necessary instruction first time.”

The firm had been using BigHand Digital Dictation since 2009 and got in touch with BigHand as part of their search for a solution.

“It soon became clear that BigHand Now was the only task management solution in the market built specifically for law firms. It also helped that the software could be implemented with a simple upgrade from the existing dictation technology that the attorneys were already used to, allowing for the delegation of voice and other kind of tasks”

With BigHand Now, tasks are sent with a form that captures all the instruction upfront, entered into a workflow and automatically routed to the right resource. Once in the system, the tasks can be tracked through to completion. The solution provides the firm with visibility of key measurables such as what types of tasks are being requested from different teams and what team capacity is like at any one time.

David explains the impact of BigHand Now at the firm, “We always knew that everyone was busy, but we didn’t know what busy actually looked like. With BigHand Now, we have transparency of what work is being sent, and to which resources in the firm.”

So far, the firm has rolled out the technology to its Document Services Team and to paralegals. The plan for 2020 is to continue the rollout across its attorney base.

David concludes, “We have already received great feedback on BigHand Now and the clarity it gives our Document Services Team, as well as our management, so we can optimize the service we offer to our attorneys.”

“I look forward to rolling out the technology further and seeing the full benefits across the firm as we continue to modernize our support service and build a support workforce for the future. I’m sure this will be an easy process with the BigHand team, who always deliver an exemplary service, and who we consider a business partner over and above a technology supplier.”

BigHand Now

Our configurable workflow management solution simplifies life for lawyers. With BigHand Now, lawyers can quickly and easily track and assign tasks to the right skilled member of the support team, freeing them up to spend time on billable work.