BigHand appoints new Chief Customer Officer to support expanding customer base


BigHand today announced that it has appointed Claudia Belardo to the newly created role of CCO. 

Claudia, who will be also taking a seat on BigHand’s Operational board, will be responsible for driving BigHand’s customer-centric strategy, a key part of the company’s growth plans.

Claudia has an impressive CV which demonstrates over two decades of SaaS experience in B2B, building functions that delivered exceptional customer support and success. Most recently, Claudia was Vice President of Customer Experience Transformation at IFS where their customer experience transformation strategy included embedding the ‘voice of the customer program’ as an integral part of measuring the success of their pivot to customer approach.

Prior to joining IFS Claudia applied her passion for turning customer insights to tangible business actions as SAP Concur’s Director Customer Experience Transformation and as Head of Global Customer Success for Alfresco. Additionally, she is currently a nominated finalist in the 2021 ‘Women in Tech’ awards in the ‘Transformational’ Category (winners have not yet been announced).

Claudia commented “When I was approached about this opportunity it really stood out to me – BigHand are on an exciting journey, and I know that my experience will add a lot of value. Having met with Sam and the wider management team in the interview process, I’m really excited about the customer culture already in place and how my experience and will directly benefit its growth. There are so many of the BigHand team that have fantastic tenured experience so I’m looking forward to working closely with them and working in the legal tech sector to ensure that BigHand continues to be the name firms want to work with”.

Sam Toulson, CEO of BigHand commented, “We have always been a customer centric business and I’m proud of the relationships we hold with our customers. However, we now have over 3,500 customers across our product offerings, so it is the natural next step to invest in enhanced expertise. We have very exciting growth plans and have made several steps in progressing these over the past 12 months including investing in R&D to drive our cloud migration plans, growing our domain expertise and now building our customer success strategy. I’m thrilled to have someone with Claudia’s experience join our team. We spent a lot of time searching for the right candidate and Claudia ticks all the boxes; her vast experience, passion and energy really stood out and I’m really excited to welcome her as our newest BigHander”.

This is the latest hire for BigHand who have been on a big recruitment drive over the past six months, increasing their headcount to support their growth plans.