Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyze your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, inventory and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get a grasp on your financial data in real-time, empower your teams to work smarter and effect real business change at all levels.

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Powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more. Track matter budgets in real time and price transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice; the fastest way to communicate, streamline processes and empower your teams to work efficiently and accurately.

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Become more efficient with enhanced template management.

With an advanced template management system, teams can create highly professional, fully-compliant branded templates at the touch of a button.

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Combat formatting inefficiencies with consistent and reliable document styling.

Enable your teams to create consistent, compliant documents with pre-set styles that can be accessed at the click of a button.

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Protect your organization from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support that you can rely on.

Our customers trust us to deliver what we say we will, with ongoing services and support that set us apart.

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Prepare stronger pitches that win new business

Enable business development and marketing teams to quickly build brand-compliant  pitches that give you an edge in today’s increasingly competitive market.

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Empower lawyers and optimize stretched support teams.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allow your teams to be fully optimized and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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November 06, 2018

The familiar trio of ‘People, Process, and Technology’ play a role in every business.

However, this is particularly relevant within the legal industry. As medium-sized law firms increasingly compete with larger firms for clients, it is processes and the use of technology that is shifting and levelling the playing field. Not only is there a significant opportunity for an agile firm to gain traction, medium-sized organizations that are open to the adoption of forward-thinking technology can now hold their own and successfully compete with some of their larger counterparts.

The familiar trio of ‘People, Process, and Technology’ play a role in every business. However, this is particularly relevant within the legal industry. As medium-sized law firms increasingly compete with larger firms for clients, it is processes and the use of technology that is shifting and levelling the playing field. Not only is there a significant opportunity for an agile firm to gain traction, medium-sized organizations that are open to the adoption of forward-thinking technology can now hold their own and successfully compete with some of their larger counterparts.

A glowing exemplar of such a firm is relative newcomer Fletcher Day. Established in 2009 with two offices in London and Manchester, Fletcher Day’s 60-strong team comprises approximately 50 fee earners covering seven practice areas including insolvency, residential and commercial property, private client, dispute resolution, employment and family, as well as a number of consultants that cover a range of other areas. Fee earners are supported by a small team of paralegals, legal secretaries and administrative staff.

While the firm has always been progressive in its adoption of legal technology and centralized administrative processes, in 2017 Fletcher Day identified a number of issues around the growing demand for reduced turnaround times of work versus the need to keep overhead costs to a minimum. The firm also wanted to ensure that solid foundations were in place to support ambitious future growth plans.

Increased Visibility

For Fletcher Day, a review of the way administrative support was being provided to - and consumed by - the business, revealed a number of challenges regarding the visibility and management of tasks. While the firm already had very lean ‘fee earner to secretary’ ratios in place and a centralized email address for fee earners to submit administrative tasks, they had no visibility that tasks assigned were being carried out by the most suitable person. In addition, Fletcher Day identified a significant opportunity to provide greater visibility to fee earners of the status of an assigned task - and to ensure that all fee earners were benefitting equally and optimally from the centralized administrative support.

Karan Yearwood, Practice Manager at Fletcher Day explains: “As a growing mid-sized company, reporting is key to make sure that we scale in the right way, at the right pace. While we have always been advocates of using technology to cut down on inefficient processes and challenge the traditional structure of a law firm, moving forward without visibility of the actual work being undertaken across support teams was no longer an option.”

Robust Task Management Solution

Fletcher Day’s centralized administrative structure comprised one single email address that lawyers would send files to - from sound files, to letters, tasks or instructions and even specific work types such as specific property searches. However, the firm’s manual processes for flagging who was dealing with each task didn’t always work, especially with staff spread across the firm’s two offices. This lack of clarity could at times lead to duplication, potential delays, and a suboptimal allocation of resource.

A long-standing user of BigHand’s digital dictation and mobility software, Fletcher Day made the decision to upgrade to the latest version of BigHand to enable access to the delegation tool, BigHand Now. This decision was made to help streamline processes and foster a ‘right task to the right place at the right time’ approach. In addition, the firm introduced BigHand Speech Recognition to a subset of its fee earners to increase self-sufficiency and help further automate certain types of document production.

One of the key drivers was to get the right people doing the work types they were best suited to complete, while also gaining better understanding of capacity issues and put in place management information to help guide future growth.

Karan says, “The adoption of BigHand Now is giving us the task assignment capability that we were lacking, and has introduced a lot more organization. We can now assign specific tasks to specific teams, paralegal work in particular, that previously might have been done by a secretary - can now be billed. In addition, BigHand Now has introduced transparency across the whole firm: fee earners can see exactly who is doing what work and what the status of a particular task is, which helps with client expectation management and, importantly, an equitable allocation of resource.”

“Moreover,” she continues, “the feedback is unanimous. The secretaries love it because they can look at work and delegate it to the relevant team if it’s not something they should be doing. From an administrative perspective it’s also been hugely insightful as we have visibility and control over what is actually happening in the business.”

Wider Benefits

Beyond better insight into the firm’s operational efficiency, which is a key factor in Fletcher Day’s growth strategy, BigHand Now has helped it achieve substantial, tangible benefits, including improved turnaround times on work and significant cost savings.

As Karan explains, “Through the combination of BigHand Speech Recognition, which is starting to make our fee earners more self-sufficient, and BigHand Now, we have seen the average task turnaround time drop from over 30 hours to just 12 hours. This has had a huge impact on the business.”

Indeed, Fletcher Day used to have a dedicated outsourced secretary based in South Africa, who would dial into the system and pick up work on an ad-hoc basis. The transparency BigHand Now has given, proved what was previously a gut feel: the firm did not have sufficient work going into the system to warrant that extra resource. “It was a direct cost saving,” Karan says.

Moreover, despite - through natural attrition - Fletcher Day’s secretarial team reducing in size by 50% since the go live of BigHand Now in May 2018, the improved workflow has meant that the firm has not had to hire replacement resource, but has maintained a comfortable position with existing staff.

“For an SME, these types of numbers are huge,” concludes Karan. “The legal industry is increasingly competitive, so being able to stay lean as we grow could mean the difference between winning new business or not. And we’re not standing still; our investment in technology will continue with the aim of ensuring we maintain that cutting edge.”

As the playing field levels, it is firms like Fletcher Day, who have the vision and the understanding of how technology can support them to deliver the business of law as efficiently and effectively as possible, who will gain the upper ground.