Brown Rudnick streamlines document production with BigHand Create

Brown Rudnick replaces in-house template solution with BigHand Create to streamline document production process across all global offices

Firm Overview

Brown Rudnick LLP is an international law firm of over 230 lawyers routinely serving clients needs in high-stakes litigation, international arbitration and complex business transactions in markets across the globe. With nine offices in the United States and Europe, the firm provides counsel and services to public and private corporations, multinational Fortune 100 businesses and start-up enterprises.

Business Challenge

In 2011, Brown Rudnick set out to streamline and centralize their document production process as part of a larger technology upgrade initiative, initially across their US offices. They were looking for a solution that would allow for increased workflow and, unlike their existing in-house solution, was able to integrate with Outlook and their Document Management System.

Since the documents produced at Brown Rudnick ranged in difficulty from simple memos to complex agreements, it was crucial that they had a robust, accurate and efficient process in place that would cater for all requirements, whilst still being intuitive to use.

Our need for a new approach to templated documents was two-fold. We knew that we needed to take advantage of newer technology to provide a simplified and more efficient experience for our end users, while at the same time, providing them with enhanced functionality. We also knew that we needed a solution that was easier to administer and customize on the fly by IT staff, who were not programmers, to eliminate change request bottlenecks that tended to occur with our existing in-house offering. - Keith Schultz, Director of IT at Brown Rudnick


Though the firm evaluated several different solutions, BigHand Create stood out above the rest based on its ease of use and the fact that there was no need for an on-site programmer. Because administrators don’t need advanced development knowledge to make changes or maintain the BigHand Create environment, it provides maximum flexibility and best use of resources while offering powerful and time-saving features to both end users and IT staff. Keith Schultz, Director of IT at Brown Rudnick comments:

We took an in-depth look at several solutions on the market and found that BigHand Create was the best fit for us. It came down to the fact that BigHand Create gave us the administrative flexibility that we were looking for along with an ability to quickly introduce new features and efficiencies to our end users. This, along with an attractive cost of ownership, made it an easy choice for us.

To ensure the implementation process went smoothly, users were asked which tools in Word they most frequently used in order to see which ones would continue to be deployed, and an inventory of their current toolbar in Word was taken.

Following successful implementation in the US, the firm decided to complete the firm-wide roll out in the London office.

Benefits of BigHand Create

The benefits of BigHand Create became apparent as soon as the software was made available to Brown Rudnick’s users. The BigHand Create solution was well received and resulted in a significant increase in workflow.

From the beginning of the project, all employees were able to take advantage of all the features BigHand Create had to offer. In time, more and more departments started requesting to have templates created for forms like engagement letters, expense reimbursement, marketing presentations and office specific letters and memos.

Leveraging the input of the entire firm has culminated in better results, to the advantage of clients. The firm’s users are now able to access their documents more easily and are benefiting from increased consistency.

Users continue to value BigHand Create for its easy adoption and the unparalleled support.

About BigHand Create

BigHand Create is a document production tool that lets anyone generate professional, house-styled Microsoft documents quickly and easily.

With accuracy and turnaround time being critical requirements, law firms must produce documents ranging in difficulty from simple memos to complex agreements, as well as disclosure documents and briefs. BigHand Create provides a fully integrated system of templates that constructs documents with the click of a button.

BigHand Create standardizes the documents produced in a firm and significantly reduces the amount of non-billable time spent drafting, formatting and reformatting Microsoft Word documents.

About BigHand Document Creation

Give your teams a quick, easy way to design and deploy in-house document templates and let your people work in a more self-sufficient way without the need for support, with the correct template for the job, every time.

Save time, effort and money that can be reinvested in higher value areas. Make template management quick and easy with BigHand Document Creation.

BigHand Document Creation