A premiere Seattle law firm, Keller Rohrback, reaps the benefits of BigHand Create


BigHand Create* gives law firm the power to streamline document creation and save time and money.

The challenge

The 150 attorneys and staff at the Seattle firm currently work with some of the most famous brands in the world including Honda, Google, and Allstate Insurance. At Keller Rohrback, 85 percent of the attorneys generate all their own documents, and legal assistants create on average 10 documents per day. Before Keller Rohrback invested in a new document creation tool, they conducted their own ROI report and cost analysis to determine how much money they could save. Their conservative estimate found that a document creation tool could save each user five to 10 minutes per document. The firm concluded it would save almost $1 million over the course of one year.

Evaluating solutions
Keller Rohrback initially assembled a group of specialists within the firm to evaluate template vendors and find the best tool for their needs. They surveyed all the firm’s legal assistants and developed a questionnaire to evaluate each vendor. Every major vendor in the macro and template space was evaluated, and they narrowed the field to three providers. After demonstrations from each vendor, BigHand Create clearly stood out as the best option to meet the firm’s needs.

The right solution

Like many professionals, the attorneys at Keller Rohrback generate much of their their own work. It was crucial that the firm adopt a document creation tool that was user-friendly, compatible with their existing software and could benefit everyone at the firm. Unlike other applications, BigHand Create seamlessly interacts with MS Word and promotes the native look and feel of the parent software dialog boxes to promote efficient usability.

“The BigHand Create demonstration went over really well at the firm. We saw the product from an end-user point of view, and that made BigHand stand out. They have people who have done the work of a legal assistant before and know what their days are like,” explained RoxAnn Ward, Senior Software Support Specialist and Trainer at Keller Rohrback.

Keller Rohrback needed a tool that would allow staff to make changes on the fly and would empower them to control their own templates. The philosophy behind BigHand Create is to give clients the ability to create and edit all of their templates without having to rely on the vendor for changes. “BigHand Create is a lot more user friendly, so when the legal assistants need templates tweaked, I can do that here. That gives us a lot more flexibility to grow and to use automation to its fullest capacity,” said RoxAnn.

BigHand Create has also helped the firm make style editing a lot more user-friendly, especially for those who don’t know Word as well.

“Prior to using BigHand Create, we had a document assemble program that was similar, but one of the biggest drawbacks was that the templates were proprietary and we could not make changes. That part was very challenging. If a rule changed or a template needed to be updated, we would have to wait weeks, and many times changes were not made because it took so long. Being able to make changes ourselves with BigHand Create is a huge advantage.” RoxAnn summarizes.

About Keller Rohrback

Keller Rohrback L.L.P. is a multi-service law firm serving the needs of clients on local and national levels. Founded in 1919, their 65 attorneys and over 100 staff members are based in four offices across the country in Seattle, Phoenix, New York and Santa Barbara. To learn more about their other practice groups, visit www.kellerrohrback.com.

*BigHand Create was formerly iCreate from Esquire Innovations