The benefits of workflow technology can make a big impact. The key for law firms is to deploy a system that provides robust tracking and analytic capabilities that will help streamline and improve processes while reducing costs.
Legal managers play a critical role in helping their firms understand what to look for with workflow technology, including the ease of implementation and adoption.
Most law firms have processes in place to manage common tasks, such as updating legal briefs and transcribing dictations. However, often these processes have been developed ad hoc or adapted from existing systems, such as IT ticketing software, that are not ideal. More likely, firms are handling these tasks via email and shared inboxes, resulting in a lack of clarity around project requirements and virtually no vision to deadlines and overall quantity of work.
These approaches are highly manual and do not allow for real-time tracking of specific tasks or managing overall workflow. Implementing a workflow system allows attorneys and secretarial staff to easily track the status of their projects, which is critical to ensuring a smooth transition to the new structure and process.
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