Background Report Overview


In an increasingly competitive and cost driven market, law firms need to optimize efficiency and maximize the value of existing talent. In 2023, the demand for legal services is falling, especially across key sectors, including tech, corporate and bankruptcy practices. With the immediate outlook poor, the pressure on profits has become even more serious. To better support our clients and the wider legal market through these challenges, BigHand gathered a total of 825 responses from law firm leaders, operations teams and support services managers from firms of 50+ lawyers in North America and the UK. The five-part report, covers a range of topics including:

  • Changes in legal clients, demand and how firms are responding.
  • Recruitment, retention, reductions and retirement of support teams.
  • Hybrid working/return to office requirements, obstacles and strategies
  • Support staff structures – current and future plans
  • People, process and technology for support

(Continued) Lack of Visibility Despite Mandated Return to the Office 

(Continued) Lack of Visibility Despite Mandated Return to the Office 

Report Three in a Five-Part Series
Report Three of BigHand’s latest research highlights how law firms are struggling to achieve the efficient allocation of work across the business.

Access Report Three to:
  • Gain insights into the underlying factors that have contributed to inefficient work allocation within law firms, transcending the impact of hybrid working
  • Understand why traditional approaches, such as mandating increased office presence, fall short in addressing the core issue and may even exacerbate attrition rates
  • Find out how firms are introducing enhanced visibility and automation into the end-to-end workflow process

Want to know more? Complete the form to gain access to report three for further reading.

Upon filling out this form, you will receive the next report in this 5-part series directly to your inbox.
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