Midlands law firm Wright Hassall Solicitors, announce the details of their decision to roll out BigHand Speech Recognition and workflow automation tool, BigHand SmartNote, to support their drive into the UK Legal Top 100.
The firm, which has already achieved a 40% growth over the last two years as a result of "making their processes sharper," were on the lookout for a solution to replace their legacy digital dictation provider. Martyn Wells, IT Director, adds: "We wanted a partner who understood the intricacies of the legal market, BigHand were the obvious choice."
Their objective, which will resonate with many firms, was clear. They wanted to help their fee earners become more productive by lifting the burden of tasks. Through automaton, those tasks could be completed in a more time and cost effective way. In the early stages of the project, time consuming processes like attendance note production were identified as being essential yet added very little value.
The solution chosen was BigHand SmartNote. SmartNote uses BigHand Speech Recognition and advanced workflow tools to automate the production of non-chargeable documentation such as file, attendance and telephone notes.
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