In a February 2015 article for Legal Practice Management, office manager Gwen Philippou of Nicholas & Co talked modernising the firm’s dictation technology – and how going digital with BigHand has empowered its people.
Nicholas & Co is on a drive toward leaner ways of working, and management in the firm identified great potential to change, especially around dictation. The reason: it recognised its methods were not only inefficient but also becoming expensive. The ageing equipment was causing delays and the lack of remote access was a threat to business continuity.
A worsening headache of broken equipment, costly replacements and poor sound quality led to making the switch to Digital Dictation a matter of urgency. The longstanding tape recorders, though familiar, were becoming increasingly unreliable.
“Not only were they defective, we were spending quite a lot of money on repairing and replacing machinery. And every now and again a long tape would somehow drag itself out of the cassette casing, which was always a disaster,” says Phillipou.
Philippou and the management team knew the firm’s dictation equipment was “archaic and inefficient”, but now it was also becoming costly. Implementing BigHand digital dictation in May 2014 made a huge difference to the firm’s processes, she says – it changed the way its people could manage their workloads, it sped up document turnaround
and opened up new opportunities for efficiency and productivity.
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