BigHand Conference Agenda

Law firms relying on inbox delegation and standalone dictation tools are falling behind. This client panel shows how BigHand Workflow Management centralises lawyer-to-support work into one platform, delivering structured intake, clear SLAs, automated task routing and full capacity visibility across your support function. Firms using this approach are seeing measurable gains in law firm efficiency and support team performance.

AI is reshaping legal support roles faster than most firms expected. BigHand Workflow Management frees admin teams from low-value tasks, enabling them to build new skills and focus on higher-impact work. The clients on this panel are proof that the transition is more straightforward than it might appear.

Ideal for:

COOs, Heads of Support/Secretarial Services, Operations Leaders, KM/Service Delivery Managers, and Practice Group Support Leads

11:40 am - 12:30 pm

Speakers:

Aimie George Internal Client Services Manager, Charles Russell Speechlys

Katherine Araniello Head of EA and Office Services, Slaughter & May

BigHand Host:

Nic Paffard, Customer Success Manager, BigHand

Nicola Paffard Customer Success Manager, BigHand

Expert Panel
Will AI Replace Legal Support? The Truth Firms Need to Hear

Experts challenge AI hype and reveal what the future of legal support actually looks like for firms.

There is an assumption in the legal market that AI will make support roles obsolete. This expert panel challenges that assumption, looking at why traditional support models are under strain and what progressive firms are doing about it. Inconsistent delegation, rising lawyer expectations and mounting turnaround pressure are forcing a rethink across legal operations.

As AI takes over lower-value tasks, human expertise in quality control and client sensitivity becomes harder to replace. The firms seeing the strongest results are redesigning their support functions around that expertise, rather than walking away from it.

Ideal for:

Law Firm leaders, COOs, Heads of Support and Secretarial Services, Operations Leaders, KM Leaders, and Service Delivery Leads

1:30 - 2:20 pm

Speakers:

Amy Fletcher Senior Business Analyst, Gateley

Dawn Turner Director of Legal Support and Workplace Services, Clyde & Co

Robert Millard Director, Cambridge Strategy Group

BigHand Host:

Liz Taft Sales Director, BigHand

Product Session
AI Email Routing and Workflow Efficiency: The Path to Cloud

Live demo showing how AI email routing and BigHand Workflow Management drive legal support efficiency and cloud readiness.

Watch BigHand Workflow Management's AI Email Ingestion bring structure to a chaotic inbox. AI-driven email routing helps legal support teams handle higher volumes with less manual effort, reducing turnaround times and admin burden without touching lawyer billable hours. The session also covers reporting, visibility dashboards and the cloud migration paths available to existing users.

Work delegation is where law firms improve or lose efficiency. BigHand Workflow Management gives legal operations leaders the transparency they need to keep high-value work moving and support teams performing consistently.

Ideal for:

Law Firm leaders, COOs, Heads of Support and Secretarial Services, Operations Leaders, KM Leaders, and Service Delivery Leads

2:30 - 3:20 pm

Speakers:

Michael Greig Product Manager, Charles Russell Speechlys

BigHand Hosts:

Ben Jennings Global Director - Workflow Management, BigHand

Tom Chevous Solutions Manager (Workflow Management), BigHand

Ross Keepax Director - Implementation and Infrastructure, BigHand

Invite Only

Workflow Management User Group

An exclusive peer session for BigHand Workflow Management users to share best practices and real-world insight.

Connect with fellow BigHand Workflow Management users in this invite-only session for honest, practical conversation. Share what is working, explore how peers are maximising the platform and leave with ideas you can apply immediately to improve legal operations and support team performance.

This session is open to BigHand Workflow Management Plus and Advanced tier customers only. No presentations. Just peers with shared experience and a genuine interest in getting more from their legal technology investment.

Ideal for:

Heads of Support and Secretarial Services, Operations Leaders, and Service Delivery Leads

3:50 - 4:40 pm

Speakers:

Dawn Turner Director of Legal Support and Workplace Services, Clyde & Co

Sue Kingdon Director of Operations, Dentons

BigHand Hosts:

Lisa Ainsworth Head of Commercial Marketing, BigHand

Nicola Paffard Customer Success Manager, BigHand

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Optimising Legal Work Allocation Track

Expert Panel
Is Partner-Led Resourcing Still Fit for Purpose? What the Data Shows

Expert panel using real data to examine whether partner-led resourcing is driving attrition and harming law firm performance.

Partner-led resourcing is one of the biggest drivers of talent attrition in law firms today. This expert panel examines how unpredictable allocation and unconscious bias push high-potential lawyers out of firms, with client relationships and financial stability paying the price downstream.

Modern resourcing models offer a different path, one where access to meaningful work is more equitable, burnout is less inevitable and teams are stable enough for clients to stay. This is a direct conversation about the cultural blockers and structural changes law firms need to confront to stay competitive.

Ideal for:

Law Firm Leaders, COOs, HR and Talent Leaders, Practice Group Leaders, Resource Managers, and Legal Ops

11:40 am - 12:30 pm

Speaker:

Camilla Jagger COO, Murgitroyd

Edward Stead Partner, Pinsent Masons LLP

Mark Johnson Head of Commercial Finance, Browne Jacobson

Michelle Battley Head of Legal Resource Management, Freshfields

BigHand Host:

Alex Tring Director of Operations and Resource Management Specialist, BigHand

Client Panel
How Law Firms Stop Margin Leakage, Burnout and Partner Frustration

Clients share how BigHand Resource Management cut margin leakage, reduced burnout and improved matter profitability.

Hear from law firm leaders who transformed how their firms manage people, matters and profitability using BigHand Resource Management. A single accurate view of capacity, demand and skills means partners can resource matters on data rather than instinct, reducing the overloading and margin leakage that quietly erode firm performance.

Panellists show how structured resourcing supports partner control rather than displacing it. Better data and faster allocation remove bottlenecks, significantly improving lawyer utilisation, talent retention and matter profitability.

Ideal for:

CHROs, COOs, HR/Talent Leads, Practice Group Leaders, Resource Managers, and Legal Ops

1:30 - 2:20 pm

Speakers:

Charlotte Antoine Head of Fee Earning Operations and Resourcing, Schillings

Tybee van Tienen Senior Resource Manager, HFW

Fran Perry Resource Manager, Womble Bond Dickinson

BigHand Host:

David Jones Business Development Director, BigHand

Product Session
Live Demo: AI Resourcing Tools That Fix Law Firm Blind Spots

See BigHand's new AI-powered resourcing tools give law firm leaders real-time visibility of capacity and demand.

Most law firms are making resourcing decisions without the full picture. This live demo reveals three new BigHand capabilities launching at the conference: the AI-powered Resourcing Assistant, management dashboards surfacing real-time resource and profitability trends, and a scheduling calendar giving leaders instant visibility of capacity, demand, skills and utilisation across every practice group.

Taken together, these features represent a meaningful shift in how law firms approach workforce planning, removing guesswork to prevent costly allocation mistakes before they happen.

Ideal for:

Law Firm Leaders, COOs, HR and Talent Leaders, Practice Group Leaders, Resource Managers, and Legal Ops

2:30 - 3:20 pm

BigHand Hosts:

Dee Parmar Global Client Solutions Manager - Resource Management, BigHand

Bob Brown Product Manager, BigHand

Oli Langley Product Marketing Executive, BigHand

Invite Only

Legal Resource Management Network: Exclusive Peer Exchange

Invite-only peer session for resource management professionals and legal operations leaders to connect and share.

Connect with resource management professionals and legal operations leaders for candid, practical conversation in a trusted environment. Share what is working, hear how peers are tackling workforce planning and matter staffing, and leave with ideas you can put into practice straight away.

Built around the BigHand Resource Management community, this session creates space for honest dialogue that drives meaningful progress in legal talent management and operational efficiency.

Ideal for:

Law Firm Leaders, COOs, HR and Talent Leaders, Practice Group Leaders, Resource Managers, and Legal Ops

3:50 - 4:40 pm

Speaker:

Fran Perry Resource Manager, Womble Bond Dickinson

BigHand Hosts:

Alex Tring Director of Operations and Resource Management Specialist, BigHand

Bob Brown Product Manager, BigHand

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Maximising Revenue, Profit & Cash Flow Track

Product Session
BigHand Matter Pricing Live Demo: Take Control of Law Firm Profitability

Live demo showing how BigHand Matter Pricing gives law firms control over scope, fees and matter profitability.

Pricing uncertainty costs law firms money. This live demo shows how BigHand Matter Pricing removes the guesswork from scope and fees from the start of every engagement. See top-down and item-based pricing in action, and explore how pricing teams can continue working in Excel while partners retain ownership aligned to firm strategy and realisation targets.

The session also previews AI-assisted modelling and pricing recommendations within the platform. As clients push harder for transparency and discounts erode margins, smarter fee decisions are becoming harder to defer.

Ideal for:

CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams

11:40 am - 12:30 pm

BigHand Hosts:

George Egford Solutions Manager, Financial Productivity, EMEA & US, BigHand

Matt Davis Global Director - Revenue Operations, BigHand

Product Session
BigHand Business Intelligence Live Demo: Real-Time Profitability and Cash Flow Control

Discover how BigHand Business Intelligence surfaces financial blind spots and gives law firms real-time profitability control.

Law firm leaders cannot manage what they cannot see. This session demos the latest BigHand Business Intelligence, with new self-serve analytics, enhanced partner compensation models and deeper profitability insights that show exactly where margin leaks and why. Firms moving beyond surface-level PMS reporting are finding they can make genuinely better performance decisions.

Get a first look at BigHand's move to Microsoft Fabric, a modern data architecture that accelerates the path to cloud-ready enterprise-grade legal data maturity and gives operations teams earlier warning signals before revenue is lost.

Ideal for:

CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams

1:30 - 2:20 pm

BigHand Hosts:

Brian Taaffe Senior Director, Platform & Data Strategy, BigHand

Jack Kingston Account Manager, BigHand

Tom Hobart VP of Product Operations: Workflow/RM/Docs, BigHand

Product Session
Live Demo: Law Firm Budgeting, Forecasting and Partner Performance

Watch BigHand replace chaotic law firm budgeting with accurate real-time forecasts and powerful partner performance dashboards.

This is the demo every law firm finance leader needs to see. Watch BigHand Budgeting and Forecasting replace disconnected spreadsheets with a structured, automated model that delivers accurate, real-time forecasts with less effort. Built for legal operations, it gives finance teams the predictability and control needed to plan with confidence.

The session also covers BigHand Partner Performance dashboards, giving firms instant visibility into partner contribution and commercial impact, replacing guesswork with data-driven accountability and building a financial engine that supports sustainable law firm efficiency.

Ideal for:

CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams

1:30 - 2:20 pm

BigHand Hosts:

Jeff Suhr Vice President, Financial Operations Solutions, BigHand

George Egford Solutions Manager, Financial Productivity, EMEA & US, BigHand

Client Panel
How Law Firms Can Gain Real Commercial Visibility

Clients reveal how BigHand Business Intelligence exposed hidden margin erosion, unprofitable WIP and partner performance blind spots.

Running a law firm's financial engine on spreadsheets and lagging reports is a risk firms can no longer afford. In this client panel, peers share how BigHand BI surfaced the profitability iceberg beneath headline numbers, exposing silent margin erosion and slow collections buried inside practice groups. These are the commercial blind spots standard reporting cannot reach.

Hear how these firms moved beyond the initial dashboard to interrogate underlying data, make earlier interventions and build genuine financial predictability into their partner performance management.

Ideal for:

CFOs, Finance Directors, Practice Group Leaders, FP&A and Reporting Teams, Managing Partners, Finance Systems Managers, and Data Engineers

2:30 - 3:20 pm

Speaker:

Chris Lewis Head of Data, Reynolds Porter Chamberlain

Hannah Mroz CFO, Steptoe

BigHand Host:

Rod Wittenberg Senior Vice President – Financial Productivity, North America Sales, BigHand

Expert Panel
Why Law Firms Lose Margin and How to Rebuild Client Trust

Experts examine how weak pricing discipline and poor financial visibility destroy client trust and margin.

Law firms lose margin because they can't show clients what work will cost or where efficiencies are being created. This expert panel confronts a challenge too many firms avoid: weak scoping and lagging financial data quietly erode client trust while hiding early warning signs of margin loss.

With general counsel demanding upfront budgets and proof of AI efficiency gains, experts explore how connecting scoping discipline with the right legal technology builds a pricing model clients believe in and partners can defend.

Ideal for:

CFOs, Finance Directors, Pricing Directors, Partners, Practice Group Leaders, Legal Project Managers, and FP&A Teams

3:50 - 4:40 pm

Speakers:

James Markham Consulting Director & Founder, Markham Consulting

Richard Smith Director of Pricing and Analytics, Slaughter and May

Paul Holmes Senior Director, Harbor

BigHand Host:

Eric Wangler President Global Legal Market, BigHand

Client Panel
How Scoping Discipline and Matter Budgets Transform Law Firm Profitability

Clients share how BigHand Matter Pricing replaced loose scoping with structured fee models that protect law firm profit.

Discover how leading law firms use BigHand Matter Pricing to stop profit leaking before a single invoice is raised. In this client panel, real users share how they replaced inconsistent partner pricing habits and loose scoping with structured fee models and real-time margin visibility across their firms.

Experts walk through the comparable matter data and negotiation tactics that exposed silent revenue erosion, boosted billing realisation and gave partners early warning signals rather than month-end surprises.

Ideal for:

CFOs, Pricing Directors, Partners, Practice Group Leaders, and Legal Project Managers

3:50 - 4:40 pm

Speaker:

Chris Grant Managing Director of Client Value, Goodwin

Kris Barker Senior Pricing & Commercial Manager Womble Bond Dickinson

BigHand Host:

Rob Stote Chief Product Officer, BigHand

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Delivering High-Quality Documents Track

Product Session
BigHand Document Creation Live Demo: The Template Platform for Modern Law Firms

Live demo showing how BigHand Document Creation replaces legacy tools with governed templates that lawyers actually prefer.

Join this live demo to see why firms are moving away from legacy providers and outdated case management templates. Governed, automated templates transform drafting quality and deliver a consistent experience that lawyers and support teams genuinely prefer to what came before.

Document quality is one of the clearest reflections of your firm's brand. If your firm still relies on case management templates for client-facing work, this session demonstrates why modernising your legal document creation platform is essential to competitive law firm efficiency.

Ideal for:

CIO/CTO, Heads of Document Production, Knowledge, Risk and Compliance Leaders, Brand Teams, and Support Leadership

11:40 am - 12:30 pm

BigHand Hosts:

Tricia Holst Senior Director of Product Management, BigHand

Julie McCarthy Lead Product Specialist - Business & Document Productivity, BigHand

Client Panel
How Law Firms Deliver Quality Documents at Scale

Clients share how BigHand Document Creation eliminates rework and transforms document quality across their law firms.

If your fee-earners are still firefighting formatting issues, your firm is losing time and margin on every matter. This client panel brings together law firm leaders who switched to BigHand Document Creation, sharing how governed templates and faster turnaround transformed their document production and eliminated costly rework.

Hear the practical reality of deployment: how quickly teams adopted the platform, what manual fixes became unnecessary and what measurable value was unlocked across fee-earning and support functions. Legal documents are the primary output of your firm, and the quality of that output is visible to every client.

Ideal for:

CIO/CTO, Heads of Document Production, Knowledge, Risk and Compliance Leaders, Brand Teams, and Support Leadership

1:30 - 2:20 pm

Speaker:

Clare Winzar IT Training and Change Manager, Norton Rose Fullbright

BigHand Host:

Eric Wangler President Global Legal Market, BigHand

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Driving Decisions With Data, Tech & AI Track

Why Dirty Data Kills Law Firm AI ROI

Experts examine how poor data quality blocks legal AI investment and what law firms must fix to stay competitive.

Most AI conversations focus on the practice of law but the bigger disruption is already reshaping the business of law. Finance, legal operations, resource allocation and pricing are all in scope, and firms that ignore the operational engine risk falling behind. This expert panel explores how AI will transform law firm efficiency from the inside out.

Poor data hygiene blocks AI automation, weakens forecasting and destroys the ROI leaders expect. Panellists explore BigHand as a source of commercial and operational insight, and explain why getting data foundations right today determines who stays competitive tomorrow.

Ideal for:

Anyone in a law firm who influences operational, financial or client outcomes, including Partners, Associates, Support Teams, COOs, Finance, Pricing, HR, Resource Management, and Secretarial and Business Services

11:40 am - 12:30 pm

Speaker:

Daniel Heymann Legaltech and Innovation, The Exchange

BigHand Hosts:

Duska Frink Global Director - Solutions Management, BigHand

Rob Stote Chief Product Officer, BigHand

Train Your Firm to Make Better Decisions with Legal Data

A practical session training law firm teams to act on BigHand data and improve decisions across legal operations.

BigHand surfaces powerful commercial and operational insight across workflow, resourcing, pricing and financial performance. But insight only drives impact when people across the firm know how to act on it. This session trains teams at every level to interpret BigHand data, understand what it means for matter profitability and use those signals to make smarter decisions for clients and the wider business.

Expect practical guidance, real examples and a clear roadmap for building a firm where data fluency is the norm rather than the exception.

Ideal for:

Anyone in a law firm who influences operational, financial or client outcomes, including Partners, Associates, Support Teams, COOs, Finance, Pricing, HR, Resource Management, and Secretarial and Business Services.

2:30 - 3:20 pm

BigHand Hosts:

Brian Taaffe Senior Director, Platform & Data Strategy, BigHand

Matt Davis Global Director - Revenue Operations, BigHand

BigHand Product Roadmap 2026: AI Innovation and Law Firm Intelligence

Exclusive look at BigHand's 2026 roadmap and how legal AI will transform law firm operations, pricing and financial intelligence.

Get an exclusive look at where BigHand is heading in 2026 and beyond. This session walks through the product roadmap showing how AI will elevate workflow automation, legal resource management, matter pricing and financial intelligence across the firm. BigHand is unifying commercial and operational insights into a single connected view, giving law firm leaders sharper visibility and faster decisions.

See how integrated AI changes the way firms run and why BigHand is building towards being a genuine commercial and operational partner in an AI-driven market.

Ideal for:

COOs, CIOs, CFOs, Heads of Operations, Innovation Leaders, Data Leaders, Pricing Directors and anyone shaping the technology and AI strategy of their firm

3:50 - 4:40 pm

BigHand Hosts:

Brian Taaffe Senior Director, Platform & Data Strategy, BigHand

Tricia Holst Senior Director of Product Management, BigHand

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Overview | Agenda | Register | Location | Afterparty

BigHand Conference 2026

Agenda

Select The Track That Fits Your Role

9:00 - 9:20 am

Registration Opens

9:30 - 11:00 am

BigHand Update and Keynote Speaker

11:00 - 11:35 am

Break

11:40 am - 12:30 pm

Breakout Sessions

Client Panel

Product Session

Expert Panel

Product Session

12:30 - 1:30 pm

Lunch

1:30 - 2:20 pm

Breakout Sessions

Expert Panel

Product Session

Product Session

Client Panel

Client Panel

2:30 - 3:20 pm

Breakout Sessions

Product Session

Client Panel

Product Session

3:30 - 3:45 pm

Break

3:50 - 4:40 pm

Breakout Sessions

Expert Panel

Client Panel

Networking

Networking

4:40 - 6:30 pm

Drinks Reception

6:30 - 8:30pm

BigHand Afterparty

Select The Track That Fits Your Role

Streamlining Support Services Track

Client PanelHow to build an AI-Ready Legal Support Function

Ideal for:

11:40 am - 12:30 pm

Speakers:

BigHand Host:

Expert PanelWill AI Replace Legal Support? The Truth Firms Need to Hear

Ideal for:

1:30 - 2:20 pm

Speakers:

BigHand Host:

Product SessionAI Email Routing and Workflow Efficiency: The Path to Cloud

Ideal for:

2:30 - 3:20 pm

Speakers:

BigHand Hosts:

Invite Only

Workflow Management User Group

Ideal for:

3:50 - 4:40 pm

Speakers:

BigHand Hosts:

Optimising Legal Work Allocation Track

Expert PanelIs Partner-Led Resourcing Still Fit for Purpose? What the Data Shows

Ideal for:

11:40 am - 12:30 pm

Speaker:

BigHand Host:

Client PanelHow Law Firms Stop Margin Leakage, Burnout and Partner Frustration

Ideal for:

1:30 - 2:20 pm

Speakers:

BigHand Host:

Product SessionLive Demo: AI Resourcing Tools That Fix Law Firm Blind Spots

Ideal for:

2:30 - 3:20 pm

BigHand Hosts:

BigHand
Conference 2026

Client Panel
How to build an AI-Ready Legal Support Function

Expert Panel
Will AI Replace Legal Support? The Truth Firms Need to Hear

Product Session
AI Email Routing and Workflow Efficiency: The Path to Cloud

Expert Panel
Is Partner-Led Resourcing Still Fit for Purpose? What the Data Shows

Client Panel
How Law Firms Stop Margin Leakage, Burnout and Partner Frustration

Product Session
Live Demo: AI Resourcing Tools That Fix Law Firm Blind Spots

Product Session
BigHand Matter Pricing Live Demo: Take Control of Law Firm Profitability

Product Session
BigHand Business Intelligence Live Demo: Real-Time Profitability and Cash Flow Control

Product Session
Live Demo: Law Firm Budgeting, Forecasting and Partner Performance

Client Panel
How Law Firms Can Gain Real Commercial Visibility

Expert Panel
Why Law Firms Lose Margin and How to Rebuild Client Trust

Client Panel
How Scoping Discipline and Matter Budgets Transform Law Firm Profitability