Berkson Family Law is a specialist family law practice based in Liverpool city centre. Founded in the 1930’s, it remains one of the few original law firms in the city that is still in operation today, having made its mark as Solicitors who cared about the individual: “the David against the Goliath”. However, in the face of increased competition and rising client expectations, the firm realised that further growth would need to be supported by technology which provided smarter ways of working, particularly with regard to the prioritising and automating of administrative tasks and providing greater visibility and independence to fee earners.
Changing working practices
Berkson Family Law recognised that its traditional processes for managing dictations by tape were not providing the firm with the agility it needed to compete in today’s ‘always on’ digital age. The firm regularly struggled with a backlog of dictations, as fee earners could only pass on the work in bulk when they were in the office. Finding the right dictation to be prioritised at the right time – an urgent letter needed in court the next day, for example - presented a challenge for administrative staff, while there was also no central visibility of who was working on what, which in turn prevented fee earners from being able to be proactive in providing the best client experience....
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