The familiar trio of ‘People, Process, and Technology’ play a role in every business. However, this is particularly relevant within the legal industry. As medium-sized law firms increasingly compete with larger firms for clients, it is processes and the use of technology that is shifting and levelling the playing field. Not only is there a significant opportunity for an agile firm to gain traction, medium-sized organisations that are open to the adoption of forward-thinking technology can now hold their own and successfully compete with some of their larger counterparts.
A glowing exemplar of such a firm is relative newcomer Fletcher Day. Established in 2009 with two offices in London and Manchester, Fletcher Day’s 60-strong team comprises approximately 50 fee earners covering seven practice areas including insolvency, residential and commercial property, private client, dispute resolution, employment and family, as well as a number of consultants that cover a range of other areas. Fee earners are supported by a small team of paralegals, legal secretaries and administrative staff.
While the firm has always been progressive in its adoption of legal technology and centralised administrative processes, in 2017 Fletcher Day identified a number of issues around the growing demand for reduced turnaround times of work versus the need to keep overhead costs to a minimum. The firm also wanted to ensure that solid foundations were in place to support ambitious future growth plans...
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