Wainwright Ryan Eid Lawyers is a Melbourne-based law firm established in the mid-1950s. The firm has continually grown since its foundation and has developed an envied reputation for the relentless protection of their clients’ interests. The firm handles a wide range of legal matters.
BigHand has provided Wainwright Ryan Eid with a scalable and easily adopted solution that has made a significant impact on their business in a short period of time. Troy Edwards discusses the main benefits the firm has realised below:
“BigHand Speech Recognition has enabled us to free up time that we previously spent typing documents and, at the same time, to improve document quality and turnaround times. This has enabled us to take on and complete more work within quicker timeframes without the need to take on additional staff and the associated overheads which come with that.”
“Speech recognition has initiated a change in the way our authors work with a number of ‘self-typists’ now opting to dictate using speech recognition. We have a high author to secretary ratio so it’s important for us to provide our authors with the tools and technology they require to complete as much work as possible themselves without overloading support staff BigHand allows authors and secretaries to drop dictations straight into the firm’s branded templates, which further expedites the document creation process. This has improved document turnaround times by 50% and freed up our lawyers’ time, allowing them to spend more face to face time with our clients, ultimately generating more profit and, importantly, a greater level of client satisfaction.”
“The authors were impressed with how accurate the speech recognition component was, with first-time accuracy increasing from 70% to an impressive 95% after just one week. The BigHand training was efficient and effective with minimal disruption. Authors’ initial profiles were trained by BigHand in just 30 minutes. The proofing and correction of the authors’ speech recognition profile happened behind the scenes; the authors continued to dictate as normal and by sending the dictation to speech recognition, the profile continues to learn and the accuracy continually improves.”
“We were keen to better utilise the skills and talents of all our sta whilst getting work done faster across the firm. BigHand now allows us to better manage the workflow so secretaries can pick up work as and when it comes in, even from an author’s smartphone. Dictations can be previewed without even needing to listen to the recording, making it much easier for the secretaries to filter through dictations. The back-log which was once up to 14 days long at busy times has now been reduced almost to zero. This has been facilitated by us being able to easily measure the work coming in and analyse who is doing the work. This transparency also acts as a motivation and performance management tool.”
“BigHand’s smartphone dictation app achieved business continuity for one of the firm’s Managing Partners when their internal network service went down for an extended period of time. She continued to dictate straight to her smartphone and the dictations were sent immediately into the workflow for transcription.”
BigHand has been adopted on a firm-wide basis at Wainwright Ryan Eid, with all reporting that they are happy with the solution and 95% of staff reporting that they are extremely happy. Most authors were voluntarily handing back their old analogue tape devices after one week, a milestone the firm anticipated would take much longer to achieve. Troy Edwards concludes, “Minimal impact on workload combined with efficiency gains and cost reduction has proved the investment to be a great success. We recommend that firms who are seeking new ways to give themselves a boost in a slowing economy look to BigHand to provide them with the technology and tools required to boost efficiency and cut costs. The return on investment is quickly realised and the results speak for themselves.”