Salisbury NHS Foundation Trust is a major acute trust serving over 200,000 people in Wiltshire, Dorset and Hampshire. Every year we take care of over 40,000 A&E cases, 20,000 day surgery cases and 30,000 inpatient admissions. Our specialist services, such as burns, plastic surgery, cleft lip and palate, genetics and rehabilitation, extend to a much wider population of more than three million people. The Duke of Cornwall Spinal Treatment Centre at Salisbury District Hospital covers most of southern England with a population of approximately 11 million people. Trust staff provide outpatient clinics in other locations in Dorset and Hampshire. Specialist staff hold outreach clinics in hospitals within the Wessex area and, in total; the Trust employed 4,116 staff at 31 March 2010. This includes full and part-time staff.
Currently the Trust has over 300 users of BigHand’s digital dictation software, with over 180 Authors and 80 Secretaries, covering 22 clinical departments including Urology, Plastics and Oral Surgery and Paediatrics. During the month of May 2011, this equated to the completion of over 12,000 dictations.
The BigHand for Healthcare system is a customised digital dictation, speech recognition and clinical correspondence solution designed by the NHS for the NHS to replaces tape and paper based systems used in medical dictation, transcription and transmission. Clinicians, Medical Secretaries and Service Level Managers are provided with an intuitive,
easy to use interface enabling them to easily create, track, transcribe and manage workloads, as well as allowing them to leverage additional options such as Speech Recognition, Outsourcing or smartphone-based dictation.
After an initial pilot in Orthopaedics and General Medicine in November 2008 – January 2009, to establish whether digital dictation and speech recognition could provide an easy to use and reliable solution to improving efficiency and saving costs within the Trust, the Trust elected to go to competitive tender in order to get a better understanding of the digital dictation suppliers that were out there in the healthcare market. In February 2010, BigHand was awarded the tender to roll-out digital dictation across the Trust and a centrally funded project commenced.
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