Renaud Cook Drury Mesaros, PA (RCDM) is a well-established law firm with more than 60 years of history. The firm’s 38 lawyers have a thriving litigation practice, as well as business and real estate, administrative law and regulatory investigations, and employment law practices. The individuals, entrepreneurs and corporations they serve appreciate the firm’s longevity, culture and outstanding client service.
Members of the firm have noticed a shift in client expectations in the recent years towards faster resolution of issues at a reasonable cost. Their goals are to stay competitive within the industry and profitable – without expanding their current workforce. They began looking at tools to help them be more efficient and accurately get more work done. They had an antiquated dictation system that didn’t allow for speech recognition or mobile access.
RCDM’s firm administrator, Kristina Rowley, began researching dictation options at the annual International Legal Technology Association (ILTA) conference in 2013. She evaluated four solutions, including BigHand. She knew they wanted an easy-to-use solution that had speech recognition features as well as mobile access and features for on-the-go dictation.
BigHand Professional is the optimal solution for firms with more than 30 users. This version is installed onto the firm’s servers and enables users to benefit from a host of productivity-enhancing features such as reporting, analytics, speech recognition, mobility and more.
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