Kingsley Napley, a progressive top 100 firm first acquired BigHand’s Digital Dictation software as early as 2004, recognising changing client expectations and the need for more agile ways of working. Over the years, it has become embedded in the Firm as one of its most widely used and generally adopted technologies.
In late 2014/ early 2015 – as part of the latest upgrade of BigHand – Kingsley Napley took their technology adoption a step further and introduced a proof of concept of BigHand Speech Recognition.
Using ten Fee Earners over a six week period, the firm measured the Dictations being turned around an average of 68% faster and with a 97.56% accuracy rate.
Kingsley Napley has now adopted a phased roll-out of Speech Recognition across the organisation, with 35 Fee Earners now using the technology regularly and another 35 in training. A few of these Fee Earners are now sending between 94 – 96% of their Dictations through BigHand Speech Recognition, whilst the overall average of Dictations performed through Speech Recognition is of the order of 30 – 35%.
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