Responsiveness has become essential to every forward-thinking legal business – being proactive in meeting higher client expectations can translate into stronger relationships. A key client need is to see more of their legal advisers, wherever the client might be – so mobility is fast becoming a must-have.
Buyers of legal services increasingly want higher service levels, and are happier to stray from even well established relationships. But they want service on their terms. Firms must therefore think strategically about what their clients really want, and act ahead of the curve, to deliver service levels and methods to match.
‘Anytime, anywhere’ mobility is now considered a given to remain competitive by many top firms, so legal IT leaders need to leverage the best tools to make that level of service a reality.
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