Kent/McBride P.C. is a full-service law firm that started in Philadelphia in 1994, but has since grown to seven offices located across Pennsylvania, New Jersey, Delaware and New York. Its growth, ever since its inception, is attributed to serving its clients “with integrity, responsiveness and efficiency.”
As the firm embraced new technology to better serve its clients, the firm realized its antiquated tape dictation equipment had fallen behind in the move towards mobility and efficiency.
Jim McBride, Office Manager for the firm, oversees the dictation system for the firm. He says: “With our old system, lawyers had to come in almost every day to submit tapes full of dictations that needed to be completed for client. If their assistant was out, the lawyer would have to coordinate getting the tape to another staff member creating an overall inefficient process. We wanted a system that would enable our lawyers to submit dictations remotely, wherever they were. From an operations standpoint, we envisioned a system that could easily prioritize and transfer dictations to other staff when needed to ensure that work was completed in a timely manner.”
Enter BigHand’s voice productivity technology. Combining smartphone dictation apps with enterprise workflow dictation software, the firm rolled out BigHand’s smartphone dictation apps for Android and iPhone to 30 of its lawyers, giving them the ability to submit dictations directly from their smartphone.
McBride says: “The best feature of the smartphone dictation app is that the lawyer does not need to deliver tapes in person anymore. We’ve received very high remarks from our lawyers on the BigHand system. They can submit their weekly status reports, timesheets and other dictations from anywhere.
"A couple of our lawyers also use the 'Photo attach' feature when working on specific cases, a feature which attaches photos to a dictation. Another major benefit is they can track the status of their submitted dictations directly from their smartphone so they know that the work is getting done.”
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