Since speech recognition was rolled out at Heaney Watson, staff at all levels throughout the business have revealed that they could not imagine going back to working without it.
As far as fee earners and secretaries are concerned, the combined technology is allowing lawyers to be far more productive, generating documents far quicker than before, which improves client satisfaction. By releasing secretaries from much of their daily typing burden, administration staff are able to get far more involved in more rewarding tasks.
To best encapsulate the difference the technology has made to the company and its staff of 25, Practice Manager Carole Pattinson just has to cast her mind back eighteen months before the firm introduced BigHand Speech Recognition.
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