Bradford & Barthel, a workers’ compensation firm with 13 offices across California, is continuing to overhaul their internal processes, training and technology to increase their efficiency and overall productivity. As part of this initiative, they incorporated management training and streamlined their office procedures including creating a secretarial pool to manage their increasing secretary to attorney ratios.
After reviewing several options, Bradford & Barthel chose BigHand Voice software with BigHand Speech Recognition. BigHand supports the firm’s continuing initiative to increase efficiency by improving firm-wide processes. With BigHand’s built-in workflow functionality, the firm’s attorneys are now able to delegate and track their dictations and other tasks easily while the back-office support staff can manage and prioritize work to ensure timely turnaround and completion.
Bradford & Barthel initially implemented BigHand in a few of their locations to ensure they managed the change in process well and garnered adoption within their teams. Once they had their process mapped out, they quickly rolled BigHand out to all 13 of their offices.
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