Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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September 25, 2015

Guy’s and St Thomas’ NHS Foundation Trust is well known for its investment in technology.

Their hospitals have been at the forefront of medical innovation and progress since they were founded almost 900 years ago. Both hospitals have built on these traditions and continue to have a reputation for excellence and innovation.

Implementing BigHand Digital Dictation technology is the latest in a long line of significant investments made to improve internal processes and faster serve the 900,000 patient contacts they have each year.

The Solution

BigHand is designed for Healthcare organisations looking to save money and streamline their clinical correspondence process. BigHand Digital Dictation systems offers a single, high quality technology platform, uniquely developed and supported entirely in the UK. Clinicians, Secretaries and Service Managers are provided with an intuitive interface enabling them to easily create, track, transcribe and manage workloads.

The platform gives customers choice and flexibility on:

  • Speech Recognition engines
  • Outsourcing providers
  • User hardware & smartphones
  • Integrations

Guy’s and St Thomas’ NHS Foundation Trust originally began identifying Digital Dictation as a clear tool to help streamline and alleviate their document creation process, in turn providing a workable solution to its workforce. After the success of replacing tape Dictation equipment with a BigHand pilot in Oncology and Renal in 2009, Oncology reduced spend on Outsourcing in the pilot stage by 40%, which in turn led the Trust to extend the solution trust wide into departments such as Cardiothoracic, Sleep Unit, Diabetes & Endocrinology, Speech and Language Therapy, Nutrition and Dietetics and so on. BigHand was eventually rolled out to over 1,700 users and over 13 directorates across the Trust.

As part of the Trust’s drive to decrease the turnaround time of documents, they were keen to share work among existing secretaries as well as BigHand integrating with the Trust’s outsourcing agency to third party transcription agencies.

The Business Case for Switching To Digital

The business case for Digital Dictation was predominately led by Clinical Services, which in turn was approved by the Trust IT Forum. With BigHand, the ability for the trust to report on peaks and troughs and general capacity across directorates ensured the turnaround time was improved and there was a reduced need for temporary secretarial staff in the future as a result.

The CQUIN (Commissioning for Quality and Innovation) payment framework set a target which requires clinic letters to be sent from Guy’s and St Thomas’ NHS Foundation Trust to GP’s within 5 working days of the clinic date. BigHand has worked with Guy’s and St Thomas’ to assist them with meeting this target.

BigHand is also listed under two NHS Frameworks: BigHand were awarded onto the NHS Commercial Solutions Framework for Digital Dictation and Speech Recognition as the highest ranked supplier following a full European procurement process, which included evaluations assessing Financial Stability, Professional Capability, Technical Capability, Experience and Value for Money.

The NHS Shared Business Services (NHS SBS) procurement framework enables NHS bodies to procure quality Digital Dictation and voice recognition solutions efficiently and economically. BigHand has been awarded onto both the digital dictation lot (scoring maximum marks) and the voice recognition lot.

Dr Cormac Breen, Consultant Nephrologist and Clinical Lead

“Since deploying BigHand across Nephrology and Transplantation several years ago, we have seen a huge change in letters and other Dictations handled in the department - and this has been universally for the better. Clinical Dictation is uploaded to the secretaries on a patient by patient basis rather than being sent in batches via tape. The secretarial staff can now share the work around, improving demand management with a clear view of date and priority order for all of the pending dictations, and are confident that no letters are lost or unacceptably delayed. Also the ability to send Dictation files from BigHand to external transcription services is a reassuring back-up should."

Trust Objectives
  • Ability to prioritise Dictations
  • Reduction in overtime costs
  • Reduction in temporary staff costs
  • Provide an easy to use solution
  • Improve work distribution and management
  • Improve document turnaround times
  • Improve remote working capabilities
  • Increased visibility of Dictation volumes

Key Benefits
  • Ability to see your outstanding
  • Dictations at any point on the Trust network
  • Ability to define urgent letters without using a separate tape
  • Ability of local manager to see backlog and divert resources to alleviate this
  • Ability to show the manager how large the backlog is at any point
  • Compatible with removal of notes from clinic

Dr James Spicer, Medical Oncology Consultant

"Compared with many other IT applications, BigHand is quick, intuitive and robust. Secretaries can see new voice files in real time, and sometimes have urgent letters ready for review before clinic is over!"