Patients often have to visit multiple professionals for multiple appointments, repeating their details because each of the services are using separate paper records that are stored independently of each other, and as a result not easily shared.
The ability to share patient information and data between systems is critical to deliver a robust patient centric service.
BigHand enables different parts of the health service to work together. It allows you to produce standardised clinical documentation quickly, and store it securely in the relevant destination. Letters can be saved into your EPR, your EDMS or integrated with e-distribution systems to send letters to GPs with a single click.
Patients anticipate medical professionals working with modern systems that bring together all their information – from diagnostic tests and clinical notes, case histories to records of personal preferences. However, the reality is often very different. Information held in a printed format is very limited in terms of storing, sharing and sharing.
Removing paper from a Healthcare’s organisational processes is key to delivery of care.
BigHand generates electronic documentation. The Clinic Builder module creates lists of clinics, appointments and patients. You can significantly reduce the amount of administration time by linking dictations to the relevant patient records. The dictation goes to the BigHand Speech Recognition platform for automatic transcription, which can be proofed, amended and approved through a PC or a tablet.
Making savings from an already stretched service is difficult. The immediate and most obvious savings have often been made, and finding additional areas to streamline is not easy.
“We need to keep re-examining our processes to identify further opportunities to make cash savings and improve the overall patient experience.”
Mike Milton, UH Bristol Transformation Manager
The overall cost of transcription of healthcare documentation is high. On average, clinicians dictate 200 – 300 words per minute, whereas the average medical secretary transcribes 65 – 90 words per minute. Staff can spend too much time manually transcribing dictations.
Transcribing a 300-word recording would take a clinical secretary around 5 minutes, whereas it would only take BigHand Speech Recognition a matter of seconds.
BigHand incorporates Speech Recognition from M*Modal to build a user’s voice profile which will achieve upwards of 95% accuracy levels. Dictations are typically returned as text within 25-50% of the length of the task so patient letters and appointment notes can be produced quickly and more easily.
Clinicians, secretaries and service managers are provided with an intuitive interface enabling them to easily create, track, transcribe and manage workloads.
Patients expect whenever and wherever they access services – in their homes, clinics or community settings, that the healthcare professionals caring for them can easily access comprehensive, accurate and timely information. However, the reality is quite the contrary, updating systems or generating new records remains cumbersome.
BigHand Last Letters is a lightweight document storage and retrieval solution that makes it simple for healthcare professionals to access patient correspondence. Key patient identifiers such as NHS numbers, PAS ID and Date of Birth can be used to look up patient or GP demographics from any 3rd party clinical system. Last Letters works with BigHand Clinic Builder and BigHand Speech Recognition to provide a complete end-to-end document workflow. You can dictate on the move using BigHand mobility options and records will be automatically uploaded into the EPR via BigHand Speech Recognition.
The amount of patient information and data capture needed by the clinician is increasing, tipping the balance between admin and patient facing time. Accurate, up-to-date patient records are critical to deliver effective patient care.
BigHand enables you to shift the responsibility of generating documentation from clinicians to admin hubs, secretaries or technology so you can free up critical time to see more patients or spend more time with existing patients.
Use BigHand Digital Dictation to access back office staff, or BigHand Speech Recognition to create structured documents quickly and efficiently.
Like any system, the Electronic Patient Record (EPR) is only as good as the information that’s put into it. If the EPR has complicated forms or if it is difficult to input data, there is a risk of low adoption and lack of engagement with clinicians.
BigHand is easy to use. Many clinicians are used to dictating and not typing. Using real time speech recognition to voice enable your EPR front end means clinical documentation can be generated immediately and accurately.
“Compared with many other IT applications BigHand is quick, intuitive and robust. Secretaries can see new voice files in real time, and sometimes have urgent letters ready for review before the clinic is over!”
Dr James Spicer, Medical Oncology Consultant
Our team have years of experience delivering digital transformation solutions for Healthcare organisations.
Get in touch to speak with a Healthcare specialist today.