Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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October 23, 2018

DLA Piper implements BigHand Now task delegation and workflow technology in back office support restructure, increasing efficiencies and reducing the cost of delivering administrative services.

DLA Piper, a top-five Global 100 firm, has successfully completed a back office administration and support restructure to better serve the needs of fee earners, increase administrative efficiencies and reduce the cost of delivering back office legal support services.

In the early stages of the restructure, DLA developed a shared resource model to replace the traditional one-to-one relationship between fee earners and legal secretaries. The new multi-level teams were intended to not only be more efficient in supporting multiple fee earners at a time, but more cost effective by ensuring the right work was always completed by the right people at the right cost to the business. Senior administrators would be able to add more value by focusing on higher level tasks and more generic, repetitive work could be delegated to more junior, lower cost resources.

Initially, the new model was supported by an internally developed tool, but it quickly became apparent that it lacked the visibility required to facilitate effective task delegation across teams and to ensure the right tasks were going to the right level of resource at all times. Sonji Le Blanc, Senior Project Manager at DLA Piper explains, “To enable staff to delegate tasks to appropriately skilled resources, DLA required an easy to use and more robust solution – a fluid, highly visual tool for users and one that provided management with a single view of all tasks at once on a dashboard.”

DLA Piper implemented BigHand Now to facilitate the effective capture, delegation and reporting of legal tasks throughout the business. Following swift user adoption, DLA now reports over 8,000 tasks being sent through the BigHand Now system each month by over 1,000 daily users, with the proportion of work being carried out by lower level staff having more than doubled within six months. Moreover, as the roll-out of BigHand Now expands, both internally and across the wider business, this is expected to increase further.

For fee earners, BigHand Now has enabled effective task management and better communication across the business, which has increased turnaround times both internally and externally. For support staff, BigHand Now has presented a new and unique opportunity to collaborate; from entering tasks on behalf of a fee earner and effectively delegating work to another resource team, to being able to actively choose which tasks they’d prefer to undertake.

Le Blanc explains, “Growing numbers of firms are moving towards this collaborative approach and they want to know what we’re achieving with BigHand Now. The ability to share work across teams and across offices is fundamental to the way we are able to retain, grow and deliver better job satisfaction, not to mention providing better service more economically over longer hours of the day for our fee earners."

In summary of the BigHand project, Norma Spearman, Chief Legal Support Officer at DLA Piper, comments, "The bi-product has been cost reduction achieved as a result of allocating more tasks to lower level, lower cost resources and the ability to proactively manage staff to improve their skillsets and enhance job satisfaction. BigHand Now has unlocked an ongoing project that will continuously deliver ongoing benefits.”

For more details on DLA’s back office restructure and the results achieved with BigHand Now,

About BigHand Now

BigHand Now is a task delegation and workflow tool developed specifically for law firms. The tool simplifies the capture and transfer of legal tasks from fee earners to support staff, while giving managers a comprehensive view of workload and capacity and allowing them to modify staffing levels and assignments as needed to meet deadlines. With BigHand Now, firms have the ability to ensure the right work is completed by the right resource, at the right cost to the business and all while meeting client SLAs.