Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Monitor, analyse and improve your internal processes.

From task delegation to team tracking, boost your teams’ efficiency, enhance your workflows, and empower your workforce to work faster and more flexibly.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.
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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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May 23, 2018

Operational Excellence – what does it actually mean and how are we delivering it?

A personal observation six weeks into my new role!

From Dan Wales, Commercial Product Director, BigHand and former Managing Director of DW Reporting which was recently acquired by BigHand.

‘Operational Excellence’ is something all business owners/managers, regardless of industry, strive to achieve. Whilst the exact meaning of the phrase will be dependent on people’s interpretation, ongoing change is an opportunity that no company can afford to ignore, including my own.

In January 2013, I founded DW Reporting, and in five short years we grew incredibly fast. We became the leading provider of platform agnostic, financial business intelligence and matter pricing solutions to the global legal industry. Change was rapid. Often our growth plans and budgets needed revising and targets re-set every three months. Whilst attempting to be pro-active, we often had no choice but to be reactive in adapting our operational processes, mostly as a result of being entirely self-funded.

Our team worked tirelessly to go the extra mile and achieve excellence even though we were constantly constrained. It was the teams’ drive and determination, which allowed us to keep doing more, with what often felt like less. I suspect a lot of people reading this will relate to it, which is why I wanted to share the steps we’ve taken to overcome these challenges.

‘Operational Excellence’ from a customer delivery perspective was fundamental to our success. To the outside world our delivery needed to be first class. Internally our processes could sometimes have been better, but this needed to be managed in the context of requiring strong financial management, including maintaining a healthy and profitable balance sheet. This meant the optimal level of ‘Operational Excellence’ to be the best for our clients, but to also enhance processes internally for our team, was the driver behind why we sought investment. We wanted to chase the holy-grail of excellence and meet constant market demand and growth with quality. We needed to do something to continue to offer the best solution and service to our growing customer base.

Roll forward to April 2018. DW Reporting was acquired by BigHand – a leading provider of software solutions to the legal sector with over 3,000 clients, globally. They’ve been known for their voice technology for over 22 years but have expanded to offer much more than this over the past number of years and are very well versed in ‘Making Big Happen’.

The acquisition and desire to combine our approach was built on a foundation supported by both organisations to strive towards ‘Operational Excellence’. Internally within our businesses to facilitate our growth objectives and to apply longevity to our combined vision. But more importantly, and crucially, from listening to our legal customers, who are actively seeking assistance, through both technology and advice, to support their on-going change agenda, and to help them in their quest to deliver ‘more for less’ with ‘financial and operational gains’.

In legal, the drive for ‘Operational Excellence’ and delivering ’more value for less’ is a hot topic and is being accelerated by the competitive nature and the inflated demands of their increasingly discerning customers. The resulting cost pressures and process demands are now being felt throughout the legal market globally. Our clients are seeking long-term strategic support from their partners, and specifically in this case have been seeking solutions from both DW Reporting and BigHand; to provide the right tasks to the right people, the right tools to enhance productivity, the right data to make sensible business decisions and the right advice, knowledge and sharing of experience to combine all of the above.

The unique insight our combined offering provides will support our clients in achieving ‘Operational Excellence’ through both front and back office legal processes. In short, we want to help our clients accelerate their journey from the ‘Practice of Law’, to the ‘Business of Law’. By combining enhanced productivity, processes and data insights into business advantage.

I’ve been a ‘BigHander’ for little over six weeks, but now I know what that really means. I think in reality I’ve been a ‘BigHander’ since the day I launched DW Reporting. The striking comparisons between our organisations, our culture, our vision and our drive has really jumped out at me. It was apparent through the M&A process but has really shone through since integrating the businesses.

Our vision is to provide our clients with a single platform to achieve ‘Operational Excellence’, via a trusted long-term partner. I’m personally excited about the opportunity we have in front of us to work with all our clients over the forthcoming months and years.

‘‘Voice’ and ‘Data’ how’s that going to work?’ - was the initial market reaction. Stay tuned to find out more.