Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

Read more

Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

Read more

Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

Read more

Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

Read more

Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

Read more

Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

Read more

A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

Read more

Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

Read More

Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

Read More

Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

Read more

Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

Read more

Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

Read more

Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

Read more

Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

Read more

Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

Read more

Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

Read More

Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

Read More

March 20, 2018

Bakers Solicitors are a forward-thinking, tech-savvy Personal Injury and Accident Claim law firm based in Aldershot, Hampshire.

In order to keep their competitive edge, and stay ahead of the increasing pressure on the Personal Injury sector, the firm decided to look at the efficiency of their working practices, and effectiveness of document production back in 2014. BigHand Speech Recognition was the obvious tool to help enable the changes needed for the firm to adapt to the strains placed on the Personal Injury practice area.

Bakers Solicitors are a forward-thinking, tech-savvy Personal Injury and Accident Claim law firm based in Aldershot, Hampshire. In order to keep their competitive edge, and stay ahead of the increasing pressure on the Personal Injury sector, the firm decided to look at the efficiency of their working practices, and effectiveness of document production back in 2014. BigHand Speech Recognition was the obvious tool to help enable the changes needed for the firm to adapt to the strains placed on the Personal Injury practice area.

After Bakers acquired a new firm, it became apparent that the legal secretaries work had become solely based on location, causing backlogs of work to build up, as secretaries could only pick up tasks from the fee earners in their office. Ross Carr, Solicitor and Practice Manager at Bakers explains, “I realised that our document turnaround times could be improved. It was often taking days for a dictation to be returned to a fee earner. Backlogs of low-priority typing tasks, like attendance and file notes would build up and there was no way of prioritising this work. I am always open to seeing how new technologies can improve our business processes and efficiency, and was excited to see how BigHand Speech Recognition could help our firm.”

The benefits were clear straight away. Having the ability to automate the transcription of dictations meant that fee earners could be more self-sufficient, and no longer have to delay urgent document creation. Secretaries could also remove the burden of producing low-value notes, and focus their time on higher-value work. Ross continues, “The software’s ease of use helped to gain the internal buy-in we sought, along with the very high accuracy levels. I was pleased to see the very first dictation I sent through BigHand Speech Recognition, during the training process, came back flawless!”

Bakers later decided to split their entity and put a portion of the firm on the market. By the time the acquisition went through, the remaining secretaries had either been progressed to other areas of the business to work in case handling roles, or had moved through natural attrition, with Bakers no longer needing to replace these roles. Instead, the firm looked to invest in a paralegal division that saw the recruitment of newly graduated law students. Ross explains, “We wanted a way to invest in the future of the firm and in our current experienced fee earners. The new paralegals would have the chance to support and learn from the senior lawyers, whilst building their own cases, and future career. We identified this shift as a key way to win in an increasingly competitive market.”

Fast forward to the current day, and the fee earners now have the tools available to be totally self-sufficient and to turn client work around same-day. “One of the great benefits of this project is that we have changed our service offering to include cutting-edge technology which will attract and retain new lawyers who are used to having technology available at their fingertips,” says Ross.

The firm no longer needs to send dictations to the ‘My Secretary’ workflow, instead only utilising the speech recognition options. Ross concludes, “The flexibility and time-savings that BigHand Speech Recognition has provided our fee earners with is fantastic. Having to only wait a few minutes for their dictations to be returned means it’s much easier to complete work to the highest standards without getting distracted between tasks. It makes managing workloads much easier and has ultimately improved our turnaround times no end. We needed a way to keep abreast of industry changes and increasing client demands, and BigHand has been the vehicle to help us reach these business goals.”