Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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March 01, 2018

Anderson Shaw & Gilbert are a mid-sized Solicitors and Estate Agents based in Inverness, with a presence in Ullapool and operating throughout the Highlands of Scotland.

Established since 1881, it is fair to say that they are one of the most established law firms in the area. Their location and size mean that remaining agile in their working processes is at the top of their priority list in order to deliver the highest level of client service.

After commencing the provision of a legal service in Ullapool to meet the demand of their growing client base, the firm decided to assess their working processes and adopt a more flexible strategy to ensure work was being turned around in the most efficient way.

Iain McDonald, Director at Anderson Shaw and Gilbert, comments on the previous set-up: “We traditionally used tapes for our dictation needs and have used a ‘pool’ structure for our legal secretaries for some time. After looking at where we could be more efficient, it became apparent that we lacked visibility of what work was being completed at any one time, or by which member of the team. This in itself was leading to time being wasted simply trying to track work down.”

Another issue faced by the firm was that the Solicitors, Estate Agents and Letting Agents had no way of sending work on the go and would have to wait until they were in the office to hand their dictation to the pool of secretaries. This meant that backlogs of work were inevitable, especially during busy holiday times.

The firm’s IT consultant recommended BigHand after seeing it successfully implemented in other firms. Iain continues: “After seeing an online demo of BigHand Professional and BigHand Speech Recognition, it was a no-brainer. The software’s ease of use and simple installation spoke for itself. We could see instantly how it would benefit the firm by increasing efficiency and client service output. The online training was also very valuable.”

In the short time since implementing the technology, the firm are already starting to reap the results. Previously, low priority typing tasks such as file notes often built up in order to prioritise higher value work. Now, with BigHand Speech Recognition the backlog of these tasks has diminished and document turnaround times have improved. Iain comments, “People are a firm’s biggest asset, and typing up notes all day is not the best use of that resource. Now that our fee earners are using BigHand Speech Recognition for a number of tasks, including creating file notes, I’m pleased that our support staff can now work on higher value work for more of their time.”

The firm now have full visibility of all dictated tasks, along with the ability for these dictations to be sent on the move via the BigHand Go app. They can also change the priority of the task to ensure no deadlines are missed. All this has increased their overall business efficiency by adding transparency that simply wasn’t available before.

Iain concludes: “I’ve been really impressed with the accuracy levels of BigHand Speech Recognition, even with my broad brogue accent! We now have the tools needed to complete urgent out-of-hours work ourselves, rather than having to wait for the transcription. Overall, the flexibility that BigHand has provided us with has improved our business efficiencies no end, and I look forward to seeing our new working processes increase the on-boarding of more work for the firm.