Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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December 12, 2018

FBC Manby Bowdler is a fast-growing, innovative law firm with over 200 employees operating out of 7 offices across the West Midlands and Shropshire.

They offer a full range of personal and business services and pride themselves on putting their customers’ needs at the heart of what they do. Having been shortlisted for a number of customer service focused awards including LawNet’s Excellence in Client Care Award and Modern Law Awards’ Client Care Initiative of the Year Award; it’s clear they practice what they preach.

FBC Manby Bowdler is a fast-growing, innovative law firm with over 200 employees operating out of 7 offices across the West Midlands and Shropshire. They offer a full range of personal and business services and pride themselves on putting their customers’ needs at the heart of what they do. Having been shortlisted for a number of customer service focused awards including LawNet’s Excellence in Client Care Award and Modern Law Awards’ Client Care Initiative of the Year Award; it’s clear they practice what they preach.

The firm are always on the lookout for technology that can support them in maintaining or exceeding their high levels of customer satisfaction – 97% of customers being ‘very’ or ‘fairly’ satisfied. One technology that was a priority for the team at FBCMB to investigate further was enhanced digital dictation as it was recognised this was widely in use in the legal sector and would ensure the continued intelligent delivery of a stellar service to customers in a way that was cost and time efficient for the business.

With this in mind a wider technology evaluation exercise went ahead which included a full analysis of the work being sent through to their existing internal and outsourced transcription systems.

Neil Lloyd, Director at FBCMB explains, “I noticed a lot of sub-4 minute tasks being sent for transcription, such as emails and attendance or telephone notes. These tasks were holding up the turn around of other more high-value work. Furthermore, work was being delayed from a lack of mobile working solutions available to our fee earners. They would dictate on the road, but have to wait until they were back in the office to dock the device and send work to support staff. This often meant that work was taking 2-3 days to turnaround, that should have only taken a few hours. Having enquired with my peers in the industry, it was clear we needed to look at speech recognition solutions to help automate our processes.”

The firm began by researching what technology was being widely used specifically in the legal market, and the resounding answer was BigHand. Neil says on the implementation process, “I’ve seen a lot of IT projects take place over the years, and I can honestly say the BigHand project has been the smoothest process of all. The project management was exemplary, great communications were maintained with our external IT providers, and the training to our end users has been exceptional.”

After just one month of having the solution in place, FBCMB are already seeing significant results. Document turnaround times have decreased due to two key factors. Firstly, fee earners can now dictate using their mobile devices, anytime and anywhere, and send immediately to support staff to work on. Secondly, all minor typing jobs are now automated, freeing up time for the support staff to focus on higher-value work.

Furthermore, FBCMB have also started to implement BigHand Create which allows fee earners to dictate directly into pre-defined word templates, and save automatically into the DMS, therefore making them much more self-sufficient. The cost-savings here have also been significant.

Neil concludes, “This project was ultimately about giving FBCMB a competitive edge in the market, by adopting the right technology to streamline our processes and increase efficiencies, whilst also decreasing costs. We needed a way to make those crucial improvements to our already successful client service offering. BigHand has been the perfect vehicle to help us realise these goals.”